EE Home Broadband
EE Home Broadband is the home internet side of EE, the UK network that sits within BT Group. Alongside fibre and full-fibre broadband, EE sells phones, SIM-only plans, EE TV and gadgets such as headphones and smartwatches. It suits households that want broadband and mobile from one provider, since EE One links the two. Expect a 24-month contract on most plans.
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About EE Home Broadband
Broadband speeds and kit
Speeds depend on what reaches your street. Part-fibre (FTTC) lines run at roughly 36-74 Mbps, while full fibre (FTTP) goes up to 1.6 Gbps. Plans include EE's Smart Hub router, and the quicker tiers upgrade you to the Wi-Fi 7 Smart Hub Pro. Check availability at your address before picking a package.
More than broadband
EE also sells handsets such as the Samsung Galaxy S25 Ultra and iPhone 17, plus SIM-only plans. EE TV adds live sport through TNT Sports. Accessories include Beats Studio Pro headphones, Pixel Buds Pro and Galaxy smartwatches. There are 600+ EE stores if you'd rather talk to someone in person.
Before you sign up
- The router comes by post, usually through the letterbox, on or before your activation day.
- Allow about 14 days from order to going live. An activation fee of up to £20 may apply.
- Monthly prices rise by £4 each spring, so factor that into the cost over 24 months.
- If you cancel in the cooling-off period, the equipment must go back. Customer service arranges the return.
- Payment is by Direct Debit, Visa or Mastercard. EE doesn't ship abroad.
- Students can get a discount through Student Beans on 12 or 24-month Core broadband plans.
Sustainability at EE Home Broadband
EE is committed to reducing environmental impact through energy-efficient network infrastructure and device recycling programmes.
EE Home Broadband quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Router delivered on or before activation day, usually posted through letterbox. Average 14 days from order to activation. Activation fees up to £20. |
| Returns | Equipment must be returned if you cancel within cooling off period. Contact customer service to arrange returns. |
| Payment methods | Direct Debit, Visa, Mastercard |
| Loyalty scheme | EE Perks |
| Founded | 2010 |
| Headquarters | London, UK |
| Parent company | BT Group |
| Stores | 600+ |
EE Home Broadband contact
- Website
- ee.co.uk
- Phone
- 0800 079 8586
- Hours
- Mon-Fri 8am-9pm, Sat-Sun 8am-8pm
EE Home Broadband FAQs
How long until my EE broadband is working?
On average it takes about 14 days from placing the order to activation. The Smart Hub arrives by post on or before that day.
Will my monthly price change during the contract?
Yes. EE broadband prices go up by £4 a month each spring, so budget for that across a typical 24-month term.
Are there any upfront fees?
Activation fees of up to £20 can apply. The router itself is normally posted through your letterbox.
Can students pay less for EE broadband?
Yes, through Student Beans. A verified account unlocks a discount on Core broadband plans of 12 or 24 months, plus some SIM-only and pay monthly plans.
What if I change my mind after ordering?
You can cancel within the cooling-off period, but the equipment has to be returned. Contact customer service to arrange it.
