4th Utility
Named after the idea that broadband is the fourth essential utility, 4th Utility supplies full fibre internet to UK homes and businesses. The independent provider was founded in 2017 and is based in Hale, Cheshire. Fibre runs right into the property, so connections don't depend on old copper phone lines.
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More ways to save at 4th Utility
- NHS discount4th Utility offers 'quiet nods for NHS staff and essential workers' and 'Keyworker Savings Info'. They also provide a social tariff for eligible customers, including those on Universal Credit, Income Support, Jobseekers Allowance, Employment and Support Allowance, and Pension Credit, ensuring essential broadband access.
- Join Refer a Friend / Refer a NeighbourThrough the 'Refer a Friend' or 'Refer a Neighbour' programme, existing customers can earn a £75 Amazon voucher or one month of free internet credit when their referral subscribes to a 12 or 24-month package. The referred friend also enjoys one month of free full fibre broadband, making it a win-win for everyone.
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About 4th Utility
Packages and contracts
Speeds range from entry-level tiers up to ultrafast connections, and uploads are as fast as downloads. You can choose a 30-day rolling contract, handy for students and shared homes, or commit for 12 or 24 months. Eligible benefit claimants can get the social tariff. At £13.99 a month, it gives 30Mb and runs on a 30-day rolling basis.
Getting connected
Check whether your address can get 4th Utility on its website, as the network is still expanding. Installation is included: an engineer brings the router and sets it up. Reviewers often mention efficient installs and polite engineers. New contracts include a 14-day cooling-off period, but cancelling within it means returning the equipment. The service runs independently of Openreach.
Paying and support
Bills are paid by Direct Debit, Visa or Mastercard. Support is available on 0333 888 4050 and through an online help desk. Existing customers can earn rewards by referring friends or neighbours. Keyworkers can find savings information on the website.
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4th Utility quick facts
| Delivery | <p>Professional installation included. Router delivered and set up by engineer.</p> |
|---|---|
| Returns | <p>14-day cooling off period for new contracts. Equipment must be returned if cancelling within this period.</p> |
| Payment methods | Direct Debit, Visa, Mastercard |
| Loyalty scheme | Refer a Friend / Refer a Neighbour |
| Founded | 2017 |
| Headquarters | United Kingdom |
| Parent company | 4th Utility Holdings Limited |
| Stores | Online only |
4th Utility contact
- Website
- the4thutility.co.uk
- Phone
- 0800 066 2833
- sales@4thu.co.uk
- Hours
- Mon-Fri 9am-5:30pm
4th Utility FAQs
Is installation included with 4th Utility broadband?
Yes. Professional installation is part of the package, and the engineer brings your router and sets it up during the visit.
Can I cancel a new 4th Utility contract?
New contracts come with a 14-day cooling-off period. If you cancel within that window, you'll need to send the equipment back.
Does 4th Utility offer short contracts?
Yes. As well as 12 and 24-month terms, there's a 30-day rolling contract that suits students and shared households.
How do I pay my 4th Utility bill?
Payment is taken by Direct Debit or by Visa or Mastercard. For billing questions, call the support line on 0333 888 4050.
