BT Shop
BT Shop is the online store run by BT Group. It sells the hardware around a home or office connection, such as routers, Wi-Fi extenders, mesh systems and cordless phones. It also stocks mobiles, smart home kit such as video doorbells and security cameras, and computer accessories. Most items ship free within the UK, and products can be returned within 14 days.
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More ways to save at BT Shop
- Student discountStudent broadband discounts available
- NHS discountBT offers NHS discounts through Health Service Discounts and Blue Light Card, providing savings on various products and services.
- Military discountBT offers military discounts on broadband, TV packages, and EE mobile plans through the Defence Discount Service. Verification via ID.me may be required.
- Join BT Reward CardsReceive pre-loaded 'BT Reward Cards' or 'Virtual Reward Cards' as incentives when ordering eligible broadband products. These Mastercard-enabled cards can be used online or over the phone, offering a tangible reward for your loyalty. Customers need to claim their reward card within 90 days of placing their order and activate it within 3 months, with the balance expiring after 12 months.
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About BT Shop
Networking and phones
If the Wi-Fi drops out in parts of the house, extenders and mesh systems are the place to start. Broadband routers and networking accessories help tune a setup, while cordless handsets and digital voice products cover the home phone. Mobile phones and accessories are sold as well.
Smart home and tech accessories
The smart home range includes security cameras, video doorbells, smart lighting and heating controls, plus energy management devices. For desks and living rooms, there are computing peripherals and audio equipment.
Ordering from BT Shop
Delivery is free on most items, and installation can be arranged for services. Products can be returned within 14 days. Payment options are broad: Visa, Mastercard, American Express, PayPal and Direct Debit. Students can get money off after verifying with UNiDAYS, Student Beans or SheerID. NHS workers and armed forces members have Blue Light Card, Health Service Discounts and Defence Discount Service. Eligible broadband orders may come with a BT Reward Card. BT Shop sells online only, has no stores of its own and delivers to UK addresses.
BT Shop quick facts
| Delivery | Free delivery on most items; installation available for services |
|---|---|
| Returns | 14-day returns on products |
| Payment methods | Visa, Mastercard, American Express, PayPal, Direct Debit |
| Loyalty scheme | BT Reward Cards |
| Founded | 1846 |
| Headquarters | London, United Kingdom |
| Parent company | BT Group plc |
| Stores | 0 |
BT Shop contact
- Website
- shop.bt.com
- Phone
- 0800 800 150
- Hours
- Phone lines: Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm. Live chat: 7am-10:30pm, 7 days a week.
BT Shop FAQs
How long do I have to return something to BT Shop?
Products bought from BT Shop can be returned within 14 days, so test new kit such as routers or doorbells soon after it arrives.
Is BT Shop delivery free?
Delivery is free on most items. Where a service needs setting up, BT can arrange installation for you.
Can I pay with PayPal or American Express?
Yes. BT Shop accepts PayPal and American Express, along with Visa, Mastercard and Direct Debit.
When can I get help by live chat?
Live chat runs seven days a week, 7am to 10:30pm. Phone lines open weekdays 8am to 9pm, Saturdays 8am to 8pm and Sundays 9am to 6pm.
Can students get money off at BT Shop?
Yes. Student broadband discounts are available, with verification through Student Beans, UNiDAYS or SheerID.
