Box Broadband
Box Broadband is a full fibre internet provider based in Cranleigh, Surrey. It builds its own fibre-to-the-premises network, running fibre right to the property with no copper in the line. Homes and businesses within its Surrey and Sussex footprint can sign up, with coverage in towns such as Burgess Hill, Dorking and Bexhill. The company is now part of Community Fibre, which it joined in 2021.
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About Box Broadband
What it offers
The product is broadband over full fibre, sold to households and to firms. Because the cable runs all the way to the building, the service is aimed at heavy use: streaming, online gaming, sharing large files and working from home. Professional installation is included when you sign up in a covered area. The network is still being extended, so confirm your address is covered before ordering.
Help for rural properties
Box Broadband takes part in a DCMS scheme that helps rural homes with the high cost of a fibre installation. It can apply on your behalf, but you need to opt in and reply promptly to emails from DCMS. Miss that step and you could be liable for the full installation cost.
Support and paying
Customer service runs Monday to Friday, 9am to 5pm. Technical support covers seven days a week from 9am to 8pm, bank holidays included, with responses by email and voicemail. Bills can be paid by Direct Debit, Visa or Mastercard. New contracts come with a cooling-off period; ask customer service for the full contract terms before you sign.
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Box Broadband quick facts
| Delivery | <p>Service installation in covered areas of Surrey and Sussex. Professional installation included.</p> |
|---|---|
| Returns | <p>Cooling-off period applies to new contracts. Contact customer service for contract terms.</p> |
| Payment methods | Direct Debit, Visa, Mastercard |
| Founded | 2017 |
| Headquarters | Surrey, UK |
| Parent company | Community Fibre |
| Stores | Online only |
Box Broadband contact
- Website
- lp.boxbroadband.co.uk
- Phone
- 0330 113 0180
- support@boxbb.co.uk
- Hours
- Mon-Fri 9am-5pm
Box Broadband FAQs
Which areas does Box Broadband cover?
The network reaches towns such as Bexhill, Burgess Hill and Dorking across Surrey and Sussex, and is still being built out. Check your address on its website before ordering.
Is installation included?
Yes. Professional installation is part of the service for properties the network reaches. Rural homes may also get help with installation costs through a DCMS scheme.
When can I get technical help?
Technical support runs every day from 9am to 8pm, including bank holidays, with responses by email and voicemail. General customer service is open on weekdays from 9am to 5pm.
Can I change my mind after signing up?
New contracts include a cooling-off period. For its length and the wider contract terms, contact the Box Broadband customer service team before committing.
