TransPennine Express
TransPennine Express runs intercity trains across the north of England and up into Scotland. Its routes link Manchester, Leeds, York, Newcastle, Liverpool, Sheffield, Edinburgh and Glasgow, plus Manchester Airport. Tickets bought through its website or app carry no booking fee. The operator is based in Manchester and owned by the government's DfT Operator. It suits commuters, students and day-trippers alike.
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More ways to save at TransPennine Express
- Student discountStudents can save up to 1/3 on rail fares with a 16-25 Railcard or 26-30 Railcard.
- NHS discountNHS staff can receive a 20% discount on TransPennine Express advance fares (including first-class) by signing up for Health Service Discounts.
- Military discountArmed forces personnel can access discounted fares with a HM Forces Railcard.
- Click & CollectSkip delivery fees by collecting in store.
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About TransPennine Express
Picking a ticket
Advance tickets suit fixed plans, while Group travel helps parties travelling together. Rover tickets give unlimited travel over a set area. Commuters can pick a Flexi Season ticket, while students heading to class can use an Education Season Ticket. Railcards are accepted, including 16-25, 26-30, Senior, Two Together, Disabled Persons, Family & Friends, HM Forces and Veterans'. Students with a 16-25 or 26-30 Railcard can save up to a third.
On board and in the app
The TPExpress app books tickets, shows live train times and pushes travel updates. First Class is available, and selected services serve the TransPennine Kitchen menu. If a train runs 15 minutes or more late, Delay Repay lets you claim money back. The fleet includes electric and bi-mode trains, a lower-carbon option than driving.
Tickets, refunds and help
E-tickets arrive by email straight after purchase, or you can print tickets at station machines. The company manages 19 stations. Refunds on unused Advance tickets depend on the National Rail Conditions of Travel. Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay are accepted. Support runs seven days a week by web form, WhatsApp, chat and phone.
Sustainability at TransPennine Express
Electric and bi-mode trains reduce carbon emissions compared to car travel. TPE encourages sustainable transport choices for Northern journeys.
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TransPennine Express quick facts
| Delivery | E-tickets delivered instantly via email. Physical tickets available at station machines. |
|---|---|
| Returns | Refunds available for unused advance tickets under certain conditions. See National Rail Conditions of Travel. |
| Click & Collect | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay |
| Founded | 2004 |
| Headquarters | Manchester, UK |
| Parent company | DfT Operator |
| Stores | 19 |
TransPennine Express contact
- Website
- tpexpress.co.uk
- Phone
- 0345 600 1671
- Hours
- 7 days a week, 7am to 10pm
TransPennine Express FAQs
Is there a fee for booking online?
No. Tickets bought on the TransPennine Express website come without booking fees, and the TPExpress app sells tickets too.
How do I receive my ticket?
E-tickets are emailed to you as soon as you pay. If you prefer paper, collect your tickets from a machine at the station.
Can I claim if my train is late?
Yes, through Delay Repay. Any journey delayed by 15 minutes or more qualifies for compensation.
Can I get a refund on an Advance ticket I haven't used?
Sometimes. Refunds on unused Advance tickets are only available under certain conditions in the National Rail Conditions of Travel.
Which ways can I pay?
Visa, Mastercard and American Express cards are accepted, as are PayPal, Apple Pay and Google Pay when booking online.
