Avalon Waterways
Avalon Waterways runs river cruises on four continents. It was founded in 2004, belongs to the Globus family of brands and has its UK office in Bromley. Its Suite Ships cruise the Rhine, Danube, Seine and Moselle in Europe. Further afield, it sails the Mekong in Asia and the Amazon in South America, and runs cruises in Africa too.
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More ways to save at Avalon Waterways
- NHS discountAvalon Waterways offers an exclusive 10% NHS discount on river cruises for eligible healthcare workers.
- Join Journeys ClubThe Journeys Club offers a 5% repeat traveller discount on the land-only portion of future cruises, last-minute deal alerts, access to a dedicated Concierge Desk, a monthly e-newsletter, and onboard welcome amenities such as a fruit platter, a complimentary drink, and a commemorative member pin.
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About Avalon Waterways
On board
The Panorama Suites have wall-to-wall windows running floor to ceiling, which open up to create an open-air balcony. Cabins are described as spacious, and dining is billed as gourmet. Every itinerary comes with included excursions. Guests pick between classic sightseeing and Active & Discovery options such as guided bike rides, hikes and cooking workshops.
What the UK price covers
Fixed-price UK packages cover flights, tips, daily excursions and onboard amenities, and wine is served with lunch and dinner. Flights leave from Birmingham, Edinburgh, Gatwick and Heathrow, with a supplement for other regional airports. Some departures drop the single supplement, which helps solo travellers.
Booking and paperwork
The UK customer service team is available seven days a week. Travel documents and e-tickets arrive digitally or by post before you go. Cancellation charges depend on how close to departure you cancel, so check the terms when booking. Returning guests can join the Journeys Club loyalty scheme, and NHS staff get a discount on river cruises. Payment is accepted by Visa, Mastercard, American Express or bank transfer.
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Avalon Waterways quick facts
| Delivery | <p>All cruise documentation delivered digitally or by post. E-tickets and travel documents provided before departure.</p> |
|---|---|
| Returns | As a river cruise company, Avalon Waterways does not have a traditional returns policy for physical goods. Cancellation policies for cruise bookings apply and vary based on the time of cancellation prior to departure. Full details of their cancellation terms and conditions can be found on their official website or by contacting their customer service team. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, Bank Transfer |
| Loyalty scheme | Journeys Club |
| Founded | 2004 |
| Headquarters | Bromley, UK (UK Office) |
| Parent company | Globus family of brands |
| Stores | Online bookings |
Avalon Waterways contact
- Website
- avalonwaterways.co.uk
- Phone
- 0800 668 1801
- Hours
- Mon-Fri 9am-7pm, Sat 9am-5pm, Sun & Bank Holidays 10am-4pm (UK time)
Avalon Waterways FAQs
Where is Avalon Waterways' UK office?
The UK team is based in Bromley. Avalon was founded in 2004 and belongs to the Globus family of brands.
Which rivers does Avalon sail?
In Europe, the Rhine, Danube, Seine and Moselle. Further afield it cruises the Mekong in Asia and the Amazon in South America, and it offers cruises in Africa too.
How are Avalon cruise documents sent?
Avalon issues e-tickets and travel documents ahead of departure, either digitally or through the post.
What if I need to cancel an Avalon cruise?
Cancellation terms vary with how far ahead of departure you cancel. The full conditions are on the Avalon website, or the customer service team can explain them.
