Avanti West Coast
Avanti West Coast runs intercity trains on the West Coast Main Line. Its services connect London Euston to Manchester, Liverpool, Birmingham, Glasgow and Edinburgh. It began running trains in December 2019 and is owned jointly by FirstGroup and Trenitalia. Tickets bought on its own website carry no booking fee.
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More ways to save at Avanti West Coast
- Student discount16-25 Railcard and other discounts available
- NHS discountAvanti West Coast offers special discounted fares for NHS staff on selected off-peak services. These discounts apply when booking at least 7 days in advance and are valid for up to 4 passengers travelling together. NHS members must present their membership ID when travelling.
- Military discountHM Forces Railcard available for military personnel
- Join Club AvantiClub Avanti rewards frequent travellers with discounted travel, onboard food and drink, and the chance to earn free Standard Premium and First Class tickets. Members receive immediate 10% off their first journey, a free welcome hot drink, and 10% off onboard food and drink. Tiers offer additional benefits like free Standard Premium or First Class return journeys and lounge passes.
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About Avanti West Coast
Routes and stations
Trains head north from London Euston, calling at places such as Crewe and Lancaster, and also serve North Wales and Scotland. The company manages 16 stations, and several big Network Rail stations have Avanti ticket offices, so buying in person is still possible.
Buying tickets
Book through the website or the app and your e-ticket arrives straight away by email or in the app. Railcards from the National Rail range work on Avanti trains, among them the 16-25, Senior, Two Together and Family & Friends cards. NHS staff can get special fares on selected services. Refund rules depend on the ticket type, and Advance tickets may be exchangeable, so read the conditions before you pay. Visa, Mastercard, American Express, PayPal and Apple Pay are accepted.
On board and after the trip
First Class brings bigger seats, quieter carriages and service at your seat, with food and drink included. In standard, food and drink can be bought on board. Club Avanti, the loyalty scheme, gives frequent travellers perks such as free hot drinks and free journeys. If a train runs late, compensation details are published, and customer service is open seven days a week.
Sustainability at Avanti West Coast
Investing in more fuel-efficient trains. New bi-mode fleet reduces environmental impact on non-electrified routes.
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Avanti West Coast quick facts
| Delivery | E-tickets delivered instantly via email or app. |
|---|---|
| Returns | Refund policies vary by ticket type. Advance tickets may be exchangeable. Check terms at booking. |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Loyalty scheme | Club Avanti |
| Founded | 2019 |
| Headquarters | Birmingham, UK |
| Parent company | FirstGroup (70%) / Trenitalia (30%) |
| Stores | 16 |
Avanti West Coast contact
- Website
- avantiwestcoast.co.uk
- Phone
- 0345 528 0253
- Hours
- 24/7 phone support
Avanti West Coast FAQs
Is there a booking fee on Avanti tickets?
Not when you buy directly from the Avanti West Coast website. Tickets can also be bought in its app, with e-tickets sent instantly.
Can I get a refund on an Avanti ticket?
It depends on the ticket. Refund rules vary by ticket type, and Advance tickets may be exchangeable, so check the terms when you book.
Who owns Avanti West Coast?
It is a joint venture in which FirstGroup holds 70% and Trenitalia holds 30%. Services began in December 2019.
What is Club Avanti?
Club Avanti is the operator's loyalty programme. Frequent travellers collect benefits such as free hot drinks and complimentary journeys.
