Ticketmaster
Ticketmaster sells official tickets for gigs, festivals, sport and theatre across the UK, including big rock and metal events such as Download Festival. Part of Live Nation Entertainment and founded in 1976, it is based in Beverly Hills with a UK office in London. Many tickets arrive on your phone through the Ticketmaster app, ready to scan at the door.
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More ways to save at Ticketmaster
- Student discountYes, Ticketmaster UK offers student discounts on select events, often providing offers such as up to 50% off, 2-for-1 deals, and 4-for-3 ticket offers, typically via Student Beans verification. ISIC cardholders can also get a 5% discount on digital Ticketmaster gift cards through "gifted".
- NHS discountWhile there isn't a universal NHS or keyworker discount program prominently listed on Ticketmaster UK's homepage, some individual events or venue partnerships may offer Blue Light access. Additionally, Health Service Discounts offers a 5% discount on Ticketmaster Gift Cards.
- Military discountMilitary discounts are generally not available directly on Ticketmaster UK's website. Military personnel are advised to contact the event venue's box office for details on any available military or veteran pricing or to register with Tickets for Troops for free event tickets. Joining the Defence Discount Service can also provide additional entertainment and leisure discounts.
- Join Flying Blue MilesCustomers can earn Flying Blue miles on Ticketmaster UK purchases.
- Gift cardsAvailable if you're buying for someone else.
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About Ticketmaster
What you can book
Music listings stretch from club nights and indie tours to stadium shows, classical concerts and electronic acts. Sports fans can find football, rugby and cricket fixtures. Theatre covers West End musicals, plays, comedy and family productions. Interactive seat maps show where you will sit before you pay.
Tickets, resale and refunds
- Mobile tickets live in the Ticketmaster app; show the barcode on your phone to get in
- E-tickets can also come by email, and physical tickets are posted for some events
- Ticketmaster Resale, the official exchange between fans, handles in-demand and sold-out events
- The Fan Guarantee promises genuine tickets or a refund
Refund rules depend on each event's terms. If a show is cancelled, you are entitled to a refund; if it is postponed, tickets usually stay valid for the new date.
Paying and getting help
Visa, Mastercard, American Express, PayPal and Apple Pay are accepted, and gift cards make an easy present for a music or theatre fan. Questions go through an online contact form. Paperless ticketing is part of the company's sustainability approach.
Sustainability at Ticketmaster
Committed to sustainability through paperless ticketing and supporting sustainable event practices.
Ticketmaster quick facts
| Delivery | E-tickets delivered instantly via email or mobile app. Physical tickets posted where applicable. |
|---|---|
| Returns | Refunds depend on event terms. Ticketmaster Resale allows fan-to-fan ticket sales for sold-out events. |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Gift cards | Yes |
| Loyalty scheme | Flying Blue Miles |
| Founded | 1976 |
| Headquarters | Beverly Hills, USA (UK office: London) |
| Parent company | Live Nation Entertainment |
| Stores | 0 |
Ticketmaster contact
- Website
- downloadfestival.co.uk
- Phone
- 0333 321 9999
- Hours
- Monday-Sunday 9am-9pm
Ticketmaster FAQs
How are Ticketmaster tickets delivered?
E-tickets arrive instantly by email or in the Ticketmaster app, where you show the barcode at the venue. For some events, physical tickets are posted instead.
What happens if my event is postponed?
Tickets usually remain valid for the rescheduled date. If the event is cancelled outright, you are entitled to a refund; other refund rules depend on each event's terms.
Can I pay for tickets with PayPal or Apple Pay?
Yes. Ticketmaster accepts PayPal and Apple Pay alongside Visa, Mastercard and American Express cards when you check out.
Does Ticketmaster sell gift cards?
Yes. Ticketmaster gift cards can be spent on concerts, sport, theatre and festivals, which makes them a flexible present for anyone who loves live events.
