Theatre Tickets Direct
Theatre Tickets Direct is a London-based agent that has sold official seats for West End shows since 2005. Its listings cover long-running musicals, new productions and plays, with seats chosen online. E-tickets reach the buyer by email straight away. It suits visitors planning a night at the theatre and Londoners booking a family outing or a group trip.
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More ways to save at Theatre Tickets Direct
- Military discountTheatre Tickets Direct offers discounted tickets for military personnel, including Army, Navy, and Air Force staff.
- Gift cardsAvailable if you're buying for someone else.
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About Theatre Tickets Direct
What's on offer
Listings span blockbuster musicals such as The Lion King and Wicked, serious drama and family-friendly shows. Each show page lets buyers compare seat prices and pick where to sit. Theatre gift cards are sold for anyone who would rather let the recipient choose a show and date. Group bookings have their own route, with reduced rates for larger parties. Members of the Army, Navy and Air Force can also book discounted tickets.
Tickets, changes and refunds
Most orders arrive instantly as e-tickets by email. Where a show still needs paper tickets, they are posted with tracking. Plan carefully, as refunds are not normally given. Some shows allow an exchange, so read the event terms before paying. Visa, Mastercard, American Express and PayPal all work at checkout.
Help and contact
The customer service team works Monday to Saturday, 9am to 8pm, by phone on 020 3948 3948 or by email. The company is registered in England and Wales, and its office is at 7 Bell Yard in central London. Shopperazzi lists the shows Theatre Tickets Direct sells, together with delivery details.
Sustainability at Theatre Tickets Direct
E-tickets reduce paper waste compared to traditional ticketing.
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Theatre Tickets Direct quick facts
| Delivery | E-tickets delivered instantly via email. Physical tickets posted with tracking where required. |
|---|---|
| Returns | Tickets are generally non-refundable. Exchanges may be possible for some shows. Check individual event terms. |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Founded | 2005 |
| Headquarters | London, England |
| Stores | Online only |
Theatre Tickets Direct contact
- Website
- theatreticketsdirect.co.uk
- Phone
- 020 7492 1599
- Hours
- Monday-Friday 9am-6pm, Saturday 10am-4pm
Theatre Tickets Direct FAQs
Can I change the date of my theatre tickets?
Sometimes. Refunds are not normally given, but certain shows allow exchanges. The event terms on each listing explain what is possible.
Are there reduced prices for groups or the armed forces?
Yes. Larger parties can use the group booking service, and Army, Navy and Air Force personnel can buy discounted tickets.
When is customer service open?
The team takes calls and emails from Monday to Saturday, 9am to 8pm. The phone number is 020 3948 3948.
How long has Theatre Tickets Direct been trading?
Theatre Tickets Direct started in 2005 and works from an office in central London, selling official tickets for West End productions.
