DHL ECommerce
DHL eCommerce UK is the parcel-sending arm of DHL Group for British customers, rather than a shop selling goods. You book a delivery online, print the label and either drop the parcel at a ServicePoint or have it collected. It covers next-day UK delivery and international shipping to more than 200 countries.
1offerNewest deal 1st May 2026
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Our pick at DHL ECommerce
Send a parcel from £2.79 (inc VAT)
Why this one: The only one live right now. Picks follow these rules; nobody pays for them.
DHL ECommerce offers1
More ways to save at DHL ECommerce
- Student discountStudents can receive 10% off international shipping by presenting their student ID or university offer letter at DHL Service Points or Service Centres. Additional savings may be found via StudentBeans and UNiDAYS.
- NHS discountNHS workers can access discounts, often via the Blue Light Card.
- Join Gold, Silver and Platinum RewardsRegular senders can earn account credit: £5 (Silver, >£200/month), £10-£30 (Gold, >£500-£2000/month), £50 (Platinum, >£3000/month). Pre-Pay and save offers 3% credit back on £20+ top-ups. DHL Express also has a Nectar Business loyalty program for B2B customers.
- Click & CollectSkip delivery fees by collecting in store.
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About DHL ECommerce
Sending a parcel step by step
1. Get a quote and book on the website.
2. Print the label and fix it to the parcel.
3. Hand it in at one of more than 3,500 ServicePoints, or book a collection.
4. Follow its progress, since every parcel comes with tracking.
Many ServicePoints keep long hours, opening early and closing late, and trade every day of the week. Services range from economy to express. Payment is by Visa, Mastercard or PayPal, and business accounts suit regular senders.
Options for online sellers
Smart Send links to eBay, Etsy, Shopify and Amazon and pulls recipient details straight into your shipments. That saves retyping addresses when orders pile up. Frequent senders can use Pre-Pay & Save and a tiered Silver, Gold and Platinum rewards scheme that credits money back for future deliveries.
Good to know
The UK business traces its history to 1969 and sits inside the wider DHL Group. Help is offered through live chat around the clock. Students can get money off international shipping by showing student ID or a university offer letter at a ServicePoint or Service Centre. As a carrier, DHL has no product returns policy; returns of goods follow the retailer's own terms.
Shop DHL ECommerce by category
DHL ECommerce quick facts
| Delivery | <p>UK and international delivery. Multiple service levels from economy to express.</p> |
|---|---|
| Returns | DHL eCommerce UK provides parcel delivery services, facilitating shipping for individuals and businesses. As such, they do not have a traditional "returns policy" for products they sell. Instead, they offer services for returning parcels to retailers or other recipients, which would be governed by the sender's or recipient's arrangements with the retailer. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Business accounts |
| Loyalty scheme | Gold, Silver and Platinum Rewards |
| Founded | 1969 |
| Headquarters | Germany (UK operations) |
| Parent company | DHL Group |
| Stores | ServicePoints + online |
DHL ECommerce contact
- Website
- send.dhlparcel.co.uk
- Phone
- 0344 248 0844
- Hours
- Mon-Fri, 8am-7pm (personal customers) or 8am-6pm (general inquiries/WhatsApp). Closed weekends and bank holidays.
DHL ECommerce FAQs
Is DHL eCommerce a shop?
No. It is a parcel carrier: you pay to send items rather than buy products. Its services range from economy to express, at home and abroad.
Can I drop off a parcel at the weekend?
Often, yes. Many of the 3,500-plus ServicePoints trade seven days a week, from early in the morning into the evening, so check your nearest one.
How do online sellers save time on labels?
Smart Send connects with eBay, Etsy, Shopify and Amazon, importing each buyer's address so you do not have to type it in for every order.
Who handles returning an item I bought from a retailer?
The retailer's own returns arrangements decide that. DHL eCommerce only moves the parcel, so it has no product returns policy of its own.
