Evri
Evri is the parcel carrier formerly known as Hermes UK. It took the new name in March 2022, though the business traces its roots to 1974 and is headquartered in Leeds. People use it to send parcels around the UK or overseas and to send back online orders. Large online retailers rely on it as well as individual senders.
Our pick at Evri
Save on delivery costs for over 40 parcels a month with Evri
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Evri offers2
More ways to save at Evri
- Student discount10% student discount through UNiDAYS and Student Beans.
- NHS discountDiscounts for NHS staff and healthcare workers, often around 20%, via Blue Light Card scheme and Health Service Discounts.
- Military discountMilitary discount for active, veteran, retired, and reservist UK armed forces personnel, requiring third-party verification.
- Join Tesco Clubcard partnershipCollect one Tesco Clubcard point for every £1 spent on evri.com.
- Free delivery
- Click & CollectSkip delivery fees by collecting in store.
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About Evri
Sending a parcel
Evri suits occasional senders and small online sellers alike. Services range from economy options to next-day delivery within the UK, and international sending is offered with simplified forms.
Parcels can be dropped at a ParcelShop or locker, and there are thousands of them. Many sit inside supermarkets such as Tesco and Sainsbury's, while others are in local shops.
Anyone sending 40 or more parcels in a calendar month has cheaper pricing applied automatically, which helps regular sellers.
Tracking and returns
Tracking works with the 16-digit tracking number or with the 8-digit number on a calling card left by the courier. Evri also handles returns for many high street, catalogue and online shops.
If something goes missing or arrives damaged, compensation is available, subject to terms.
Paying and getting help
Payment is by Visa, Mastercard, PayPal or Apple Pay. Phone advisers work Monday to Saturday, and international queries can use live chat at any hour. Students can get a discount through UNiDAYS or Student Beans, and Tesco Clubcard points can be collected on Evri spending. The app also lets customers tip their courier.
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Evri quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | <p>Various delivery speeds available from next-day to economy services.</p> |
| Returns | <p>Compensation available for lost or damaged parcels. Terms apply.</p> |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Apple Pay |
| Loyalty scheme | Tesco Clubcard partnership |
| Founded | 1974 |
| Headquarters | Leeds, UK |
| Parent company | DHL |
| Stores | 7,000+ ParcelShops |
Evri contact
- Website
- evri.com
- Phone
- 0330 808 5456
- Hours
- Phone advisors Mon-Fri 8 am-4 pm, Sat 8 am-2 pm. Phone line open 24 hours for messages. Live chat for international complaints 24/7.
Evri FAQs
What number do I need to track an Evri parcel?
Use the 16-digit tracking number from the sender, or the 8-digit number printed on a calling card. Either one works on the Evri website or app.
Was Evri previously called Hermes?
Yes. Hermes UK rebranded as Evri in March 2022. The company is headquartered in Leeds and dates its history back to 1974.
What happens if an Evri parcel is lost or damaged?
Evri offers compensation for parcels that go missing or arrive damaged. Terms apply, so check the level of cover when booking, especially for valuable items.
Does Evri give a student discount?
Yes. Students can get money off Evri services by verifying through UNiDAYS or Student Beans before they book.
Can I send parcels abroad with Evri?
Yes. Evri ships internationally as well as within the UK, and live chat for international queries is open 24 hours a day, seven days a week.
