ur
UR sells refurbished mobile phones and tablets online from its base in Crewe. Every handset passes a 90-point check before it is sold and carries a 12-month warranty. Buyers also get free UK delivery and free accessories with each phone. It suits anyone who wants a dependable second-hand iPhone or tablet rather than a brand-new one, and it buys old phones from customers too.
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More ways to save at ur
- Student discountUR.co.uk offers a £10 student discount on all products and purchases. This discount is available by registering and verifying student status with Student Beans.
- NHS discountUR.co.uk regularly updates its NHS discount codes for healthcare workers.
- Join Complete the CircleThe 'Complete the Circle' or 'Good Karma' programme plants a tree for every device purchased and another for every device returned for trade-in. Returning a phone within 12 months also secures the best possible trade-in price.
- Free delivery
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About ur
What you can buy
Stock centres on refurbished smartphones, with iPhones a big part of it, plus a selection of tablets. Models change regularly as devices come in. UR says every phone has at least 80% battery health, a useful figure when buying second-hand. The checks are carried out in UK workshops.
Cover if something goes wrong
Each device comes with a 12-month warranty. If a phone is not right, there is a 30-day money-back window with no questions asked. That leaves time to test the battery, camera and signal at home. Payment is by Visa, Mastercard or PayPal, and gift cards are not offered.
Delivery, trade-ins and extras
Standard UK delivery is free on every order, and a next working day option suits anyone in a hurry. UR only delivers within the UK. Students can claim a £10 discount after verifying with Student Beans. Old phones can be sold to UR, and its Complete the Circle scheme plants a tree with each checkout. The company says more than 300,000 phones have been kept out of landfill.
Sustainability at ur
Over 300,000 phones saved from landfill. Plant a tree with every checkout. Committed to circular economy and reducing e-waste.
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ur quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | <p>Free UK delivery on all orders. Free accessories included with every phone purchase.</p> |
| Returns | <p>30-day return policy - if you do not find a spark with your new phone, they will give your money back with no questions asked.</p> |
| Payment methods | Visa, Mastercard, PayPal |
| Loyalty scheme | Complete the Circle |
| Founded | 2010 |
| Headquarters | Crewe, UK |
| Stores | Online only |
ur contact
- Website
- ur.co.uk
- Phone
- 0333 222 6595
- hello@ur.co.uk
- Hours
- Mon-Fri 9am-5pm
ur FAQs
Can I send a refurbished phone back to UR if I change my mind?
Yes. There is a 30-day money-back policy, so a phone that does not suit you can be returned for a refund without questions.
Does UR ship outside the UK?
No. UR delivers to UK addresses only. Standard delivery is free, with a next working day service if you need the phone sooner.
Is there a student discount at UR?
Yes. Students can claim a £10 discount on purchases once they register and verify their status through Student Beans.
Where is UR based?
UR is an online-only retailer based in Crewe. It has been selling refurbished phones and tablets since around 2010.
