Thorntons
Thorntons has made chocolate in Britain since 1911, when it started out in Sheffield. Today it is owned by Ferrero and run from Alfreton in Derbyshire. The website sells boxed assortments, truffles, toffee and fudge, plus chocolates that can carry a name or message. It suits anyone buying a gift for a birthday, anniversary or thank you, or simply restocking a favourite box.
2voucher codes1offerNewest deal 15th October 2026
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Our pick at Thorntons
Thorntons: 10% off orders £40 and over
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Thorntons voucher codes2
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More ways to save at Thorntons
- Student discountThorntons offers a 10% student discount, which can be accessed through Student Beans.
- NHS discountNHS and healthcare workers can receive a 10% discount, accessible via Beans ID or Blue Light Card.
- Military discountMilitary and armed forces personnel are eligible for a 10% discount through Beans ID.
- Join Thorntons Loyalty ProgrammeMembers of the Thorntons Loyalty Programme can enjoy exclusive discounts and voucher codes on their favourite chocolates and confectionery.
- Gift cardsAvailable if you're buying for someone else.
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About Thorntons
Boxes, bars and gifts
Classic assortments mix milk, dark and white chocolate with centres such as praline, caramel and fruit creams. The Signature Collection and the Continental range are the familiar names here. Away from boxes there are truffles, traditional toffee and fudge. Personalised chocolates let you add a name or a short message, which works well for birthdays and anniversaries. Gift cards are also sold if you would rather let someone choose.
Seasonal ranges
Collections change through the year. Expect themed chocolates and festive packaging around Easter, Mother's Day, Valentine's Day and Christmas, so it is worth ordering early for busy dates.
Good to know
Thorntons closed the shops it owned in 2021, but more than 100 franchise shops still sell its chocolates around the UK. Online orders go to UK addresses only, with charges and timings shown at checkout. Check the returns terms on the website before ordering, particularly for personalised items. Visa, Mastercard and PayPal are accepted. Verified discounts exist for students, NHS staff and the armed forces, through schemes such as Blue Light Card and Student Beans. Customer care answers by phone or email on weekdays from 9am to 6pm and on Saturdays until 4pm.
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Thorntons quick facts
| Delivery | While specific delivery details are not provided, Thorntons typically offers standard and potentially express delivery options for online orders across the UK. Delivery charges and estimated times would be confirmed at checkout. |
|---|---|
| Returns | Specific returns policy details are not provided, but generally, Thorntons would accept returns for faulty or incorrect items. For non-faulty items, returns are usually accepted within a specified period if the product is unopened and in its original condition. Please refer to their website for the most accurate and up-to-date information. |
| Payment methods | Visa, Mastercard, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Thorntons Loyalty Programme |
| Founded | 1911 |
| Headquarters | Alfreton, Derbyshire, England |
| Parent company | Ferrero |
| Stores | Over 100 franchisee-owned shops |
Thorntons contact
- Website
- thorntons.com
- Phone
- 0345 121 1911
- Hours
- Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 4 pm
Thorntons FAQs
Are there still Thorntons shops on the high street?
Yes, although they are run by franchisees. Thorntons closed its own stores in 2021, and over 100 franchise shops remain across the UK.
Can I put a name on Thorntons chocolates?
Many items can be personalised with a name or message, which adds a personal touch to birthday, anniversary and thank you gifts.
Does Thorntons send chocolates abroad?
No. The Thorntons website delivers within the UK only, and delivery costs are confirmed at checkout.
When is Thorntons customer care open?
Phone and email support runs Monday to Friday from 9am to 6pm, and on Saturdays from 9am to 4pm.
