Tails
Tails is a dog food subscription that builds a recipe around one particular dog. Owners answer questions about breed, age, activity and health goals. A team of vets and nutritionists then works out a dry food blend to match. The food then arrives each month in measured portions, with optional extras such as wet food and treats.
About Tails
How the plan works
You start by building a profile for your dog. From that, Tails formulates a kibble blend, and the daily portions are worked out for you. Wet food, dental chews, treats and a few accessories can be added, so everything comes in a single monthly box. Portioning to the dog's needs also means less food goes to waste.
Who it suits
It suits owners who want food matched to their dog rather than picked off a shelf. That could mean a lively young dog or a pet with particular dietary needs. It also helps owners who would rather not carry heavy bags of food home from the shops.
Delivery, changes and the guarantee
Delivery is free across the UK and the schedule is flexible. You can change delivery dates or cancel the subscription whenever you want. Tails does not ship abroad. If your dog turns its nose up at the food, the empty bowl guarantee applies, and the support team can help. Return terms for non-food items aren't spelled out, so ask before ordering. Payment is by Visa, Mastercard or PayPal.
Tails quick facts
| Delivery | Tails.com offers free, flexible monthly delivery of your dog's personalised meal plan directly to your door across the UK. You can easily update your delivery schedule or cancel your subscription at any time, ensuring convenience and control over your pet's nutrition. |
|---|---|
| Returns | Tails.com offers an 'empty bowl guarantee' for their tailored dog food, demonstrating their commitment to your dog's satisfaction. While specific return details for non-food items are not explicitly stated, their flexible subscription model allows for easy adjustments or cancellations. For any concerns, customers are encouraged to contact their expert support team. |
| Payment methods | Visa, Mastercard, PayPal |
| Stores | 0 |
Tails contact
- Website
- tails.com
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Tails FAQs
Can I pause or cancel a Tails subscription?
Yes. Delivery dates can be changed whenever needed, and the subscription itself can be cancelled at any time.
Does Tails deliver outside the UK?
No. Tails delivers across the UK only, and there is no charge for delivering the monthly box.
Who formulates the food at Tails?
A team of vets and nutritionists puts each kibble blend together. They work from the details you give about your dog's breed, age, activity and health.
How do I pay for Tails?
Payment is taken by Visa or Mastercard, or through PayPal. Tails does not sell gift cards at the moment.