Secret Sales
Secret Sales is a UK marketplace selling reduced-price clothing, shoes, beauty and homeware from over 2,000 brands, all listed by independent sellers. Names on the site include Gucci, Converse, Superdry and Emporio Armani. Because each seller sends its own items, one basket can arrive in several parcels. Lifestyle Retail Group Online Ltd runs the website, and delivery is within the UK only.
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More ways to save at Secret Sales
- Student discountThrough Student Beans: students verify on secretsales.com/student-discount to unlock the student rate.
- NHS discountThrough GoCertify: NHS workers verify on the Secret Sales NHS page (secretsales.com/nhs-discount).
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About Secret Sales
How the marketplace works
The site started in 2007 with time-limited online events for brands. New owners took over and changed its approach in 2020. The catalogue has since grown from about 100 brands to more than 2,000. Buyers contract with whichever independent seller listed the product, not with the website operator. Expect a separate parcel per seller, and check the expected delivery date beside the basket button on each product.
Brands and departments
Clothing for women, men and kids spans jeans, coats, co-ords and wedding-guest outfits. Footwear includes Converse, Clarks and Inov-8 trainers. Watch listings have included Burberry and Gucci, and bags have included Chanel. Beauty runs to Parfums de Marly fragrance and Medicube skincare. A wedding shop, travel accessories and homeware complete the departments.
Delivery and returns at a glance
- Delivery: £2.99 flat per order, however many parcels it takes
- Timing: 3 to 5 days as standard, 1 to 3 for some items and 5 to 7 for a few
- Where: mainland UK and Northern Ireland only; Germany, the Netherlands, Spain and Sweden have their own sites
- Returns: 30 days from purchase, unworn with labels on, at £4.00 per order even across sellers
- Not returnable: adjusted watches, underwear, pierced jewellery once unsealed, and opened perfume or beauty
Any damaged delivery should be reported within 14 days. Students can verify through Student Beans, and NHS staff through GoCertify.
Secret Sales quick facts
| Delivery | UK only (mainland UK and Northern Ireland): flat £2.99 per order, however many parcels. Standard 3–5 days; some items 1–3 days, a few 5–7 days; the expected date shows on each product page. Separate Secret Sales websites serve Germany, the Netherlands, Spain and Sweden. |
|---|---|
| Returns | Return within 30 days of purchase, in original condition and packaging with labels attached. Returns cost £4.00 per order, even across several sellers. Underwear, unsealed swimwear and pierced jewellery, opened beauty and perfume, and adjusted items are excluded. Report damaged items within 14 days; refunds take up to 10 days after the return arrives. |
| Founded | 2007 |
Secret Sales contact
- Website
- secretsales.com
- Hours
- Live chat and Messenger: Mon–Fri 8am–6pm, Sat–Sun 9am–12:30pm
Secret Sales FAQs
Who actually sends a Secret Sales order?
The independent seller that listed each item dispatches it. A basket with items from several sellers can arrive as separate parcels on different days, but delivery is still charged once.
Do Secret Sales returns cost money?
Yes. Each return is £4.00 per order, however many sellers were involved. Allow up to 10 days for the refund once the parcel is back.
Can watches bought on Secret Sales be returned?
Yes, up to 30 days after purchase, provided they are in their original state with labels attached. Once a watch has been adjusted, it is no longer returnable.
When did Secret Sales start?
In 2007, as a site for time-limited online brand events. New owners reshaped it in 2020, and it now works as a marketplace for independent sellers.