ProCook
ProCook designs its own pans, knives, bakeware and tableware and sells them direct, online and through about 80 UK stores. Nearly everything carries the ProCook name rather than other brands. The business began in 1996 as a family mail-order cookware firm, and its shares now trade in London. It holds B Corp certification and pays the Real Living Wage.
Our pick at ProCook
10% off your first online order over £60 when you sign up
Why this one: The only one live right now. Picks follow these rules; nobody pays for them.
ProCook offers1
More ways to save at ProCook
- Student discountStudent Beans: students and graduates, minimum spend £30, not on clearance products or with other offers.
- Free delivery over £60Top your basket up past £60 and delivery costs nothing.
- Gift cardsAvailable if you're buying for someone else.
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About ProCook
In the kitchen range
Cookware is the heart of it: stainless and non-stick saucepans, sauté pans and lids. Named ranges include Elite, Gourmet and Professional. Knife sets and single knives follow, and next-day orders that include a knife need the buyer's age checked.
Bakers get tins and roasting trays, and cooks get thermometers, scales and utensils. Dinner sets, glasses and drinkware cover the table, and small electricals joined the line-up in 2024. The group designs its 1,500-plus products in-house.
Guarantees start at 12 months on every item, and plenty extend to 10 or 25 years if a fault appears with normal home use.
Before you order
Standard delivery, 2 to 5 days, is £4.95 and free over £60. DPD next day costs £6.95, dropping to £4.95 above £60, for in-stock items ordered by 3pm to the UK mainland. Named-day delivery is £7.95, or £5.95 over £60. Pickup point collection via DPD is £4.95, again free over £60. ProCook only ships within the UK, though that includes Jersey, Guernsey, Northern Ireland and the Highlands.
Returns and extras
A 30-day money-back promise applies from the purchase date. Items must be unused, boxed as they came and backed by proof of purchase. Online orders can go back through the returns portal, which offers a £3.95 drop-off or a £14.95 home pickup, or to any store. In-store purchases must go back to a store. Refunds take around 14 working days. Students and graduates can verify through Student Beans for a discount when spending over £30. Gift cards can be bought online or in a shop.
Sustainability at ProCook
Certified B Corp and Real Living Wage employer, according to ProCook Group plc.
ProCook quick facts
| Free delivery | On orders over £60 |
|---|---|
| Delivery | UK standard £4.95, 2 to 5 days; free over £60. DPD next day £6.95 (£4.95 over £60), order by 3pm, in-stock items, UK mainland. Named day £7.95 (£5.95 over £60). DPD pickup point £4.95, free over £60. UK only, including the Highlands, Northern Ireland, Jersey and Guernsey. |
| Returns | 30-day money-back guarantee from purchase: unused, original packaging, proof of purchase. Online orders via the returns portal (drop-off £3.95, home collection £14.95) or by post at the customer's cost; store purchases return to a store. Refunds in about 14 working days. Faulty items: call 0330 100 1010. |
| Gift cards | Yes |
| Founded | 1996 |
| Headquarters | Gloucester |
| Parent company | ProCook Group plc |
| Stores | 80 UK stores |
ProCook contact
- Website
- procook.co.uk
- Phone
- 0330 100 1010
- care@procook.co.uk
- Hours
- Mon-Fri 9am-6pm, Sat-Sun 10am-5pm
ProCook FAQs
Can ProCook deliver to a pickup point?
Yes. Choose a DPD pickup point for £4.95, or for free when the order is over £60. Home delivery options include standard, next day and named day.
Is ProCook cookware made by other brands?
Almost all of it is ProCook's own. The group designs its ranges in-house and buys directly from manufacturers, covering pans, knives, bakeware and tableware.
Does ProCook ship to Jersey and Guernsey?
Yes. ProCook delivers across the UK, including the Channel Islands of Jersey and Guernsey, Northern Ireland and the Scottish Highlands. It does not send parcels abroad.
Who handles faulty ProCook items?
For a fault, ring ProCook on 0330 100 1010. To claim, have the receipt or order number ready; damage from overheating, commercial use or everyday wear is not covered.
