Dexam
Dexam is a family-owned kitchenware firm in Midhurst, West Sussex, founded by two brothers in 1957. Its website sells the company's own cookware, woks, terracotta, tea towels and wine gadgets, plus Chasseur cast iron and RHS-licensed textiles and tableware. It delivers within the UK only. It suits home cooks equipping a kitchen and anyone hunting for a well-made present for someone who loves to cook.
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About Dexam
Own ranges and partner names
Supreme is the stainless steel line, covering saucepans, fondue sets, frying pans, grill pans and deep roasters. School of Wok by Dexam supplies carbon steel woks that come pre-seasoned, plus non-stick and uncoated options and bamboo steamers. Sintra glazed terracotta includes jugs, serving pieces, cheese bakers and tagines. Love Colour is the textiles brand, making oven gloves in double and gauntlet styles as well as tea towels. CellarDine covers wine accessories, among them the 3-in-1 Chillcore, and Vintage Kellogg's worktop savers add a retro touch. Knives, sharpeners, baking tins, cookie cutters, mixing bowls and scales fill the gaps.
Delivery at a glance
Standard delivery is £4.94 and takes three to five days; it costs nothing once you spend more than £40. For speed, next-working-day express is £6.95, free from £100, if you order before 2pm on a weekday. Orders for the Channel Islands, Northern Ireland and the Scottish Highlands and Islands take two to four working days. Dexam stopped sending orders abroad after Brexit.
Returns and payment
Unused goods in their undamaged original packaging can go back within 90 days. Faulty or wrongly described items have a 30-day window, and Dexam refunds first-class return postage on those. Ring 01730 811888 (weekdays, 9am to 5pm) or email [email protected] for a returns number before posting anything. Refunds land within a week of the goods arriving. Checkout accepts cards including Maestro, plus PayPal, Apple Pay, Google Pay and Shop Pay.
Dexam quick facts
| Free delivery | On orders over £40 |
|---|---|
| Delivery | UK only. Standard 3 to 5 days, £4.94; free over £40. Express next working day, £6.95 (no charge on orders of £100 or more); order before 2pm on weekdays. Northern Ireland, Highlands and Islands and Channel Islands 2 to 4 working days. Weekend and bank holiday orders are processed the next working day. No export sales. |
| Returns | Return unused items in undamaged original packaging within 90 days. Faulty or not-as-described items within 30 days: full refund plus first-class return postage. Get a returns number first (01730 811888 or [email protected]). Refunds within 7 days of receiving the goods. |
| Payment methods | Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, iDEAL, Wero |
| Founded | 1957 |
| Headquarters | Midhurst, West Sussex |
Dexam contact
- Website
- dexam.co.uk
- Phone
- 01730 811888
- cs@dexam.co.uk
- Hours
- Monday to Friday, 9am to 5pm
Dexam FAQs
What material are Dexam woks made from?
Carbon steel woks are sold pre-seasoned, and there are non-stick and uncoated alternatives under the School of Wok by Dexam name. Bamboo steamers are available too.
How fast can Dexam deliver?
Express delivery arrives the next working day if you order before 2pm on a weekday. Orders placed at weekends or on bank holidays are processed on the next working day.
Do I need to contact Dexam before sending a return?
Yes. Get a returns number first by phoning 01730 811888 on weekdays or emailing [email protected]. Refunds follow within seven days of the goods arriving.
Does Dexam sell to trade customers?
Yes. Alongside the web shop, Dexam International Ltd supplies its cookware, ovenware, textiles and barware to other retailers through a trade arm.