Moonpig
Moonpig is a London online shop, trading since 2000, best known for greeting cards you design yourself. Upload a photo, write your own message and pick from thousands of layouts, then add a gift or flowers to the same order. There are no high street stores, so everything happens on the website. It suits anyone who remembers birthdays at the last minute, thanks to a late cut-off for next-day cards.
About Moonpig
Cards first, then gifts
Cards cover birthdays, anniversaries, new babies, thank-yous and seasonal events, and most can carry your own pictures. Gifts sit alongside: chocolates, balloons, bottles of alcohol, beauty sets, homeware and novelty items. Fresh flowers and plants travel by courier in protective packaging, with a seven-day freshness guarantee if you report any problem within five days.
Delivery choices
Order a card by 9pm for next-day delivery. Tracked 24 is the option for important dates: if the card misses 9pm on the promised day, Moonpig credits the postage to your account. Standard post takes one to three days and second class three to five. Cards can also go to many countries abroad, with times and prices that depend on the destination.
Problems, payment and extras
Report damaged or wrong items within three days of delivery, and Moonpig will replace or refund them. Checkout takes Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, and gift cards are sold too. Moonpig Plus is a yearly paid membership that includes free cards and delivery. Students can verify through UNiDAYS, and NHS, healthcare and military schemes also exist. Card stock is FSC-certified, and plastic in the packaging has been reduced.
Sustainability at Moonpig
Moonpig is committed to sustainability through FSC-certified card stock, reduced plastic packaging, and partnerships with eco-conscious suppliers.
Moonpig quick facts
| Delivery | Order by 9pm for next-day card delivery. Tracked 24 delivery available. Standard 1-3 days, Second Class 3-5 days. |
|---|---|
| Returns | Report issues within 3 days of delivery. Damaged/incorrect items replaced or refunded within 7 days. 7-day freshness guarantee on flowers. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay |
| Gift cards | Yes |
| Loyalty scheme | Moonpig Plus |
| Founded | 2000 |
| Headquarters | London, UK |
| Parent company | Moonpig Group |
| Stores | 0 |
Moonpig contact
- Website
- moonpig.com
- Phone
- 0345 4500 100
- Hours
- 9am-5:30pm, 7 days (chat)
Shop Moonpig by category
Where Moonpig sits on Shopperazzi, with the other shops in each.
Follow Moonpig
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Moonpig FAQs
What time do I need to order a Moonpig card for next-day delivery?
Place the order by 9pm and the card can be delivered the following day. Choose Tracked 24 if the date really matters.
What happens if a Tracked 24 card from Moonpig arrives late?
If the card is still missing at 9pm on the promised day, get in touch. Moonpig will add a postage credit to your account.
What does Moonpig Plus include?
It is a membership paid annually. Members get free cards and free delivery, plus discounts on later orders, so it mainly suits frequent senders.
Who do I contact about a damaged Moonpig gift?
Customer service runs from 9am to 5:30pm every day on 0345 4500 100. Report the problem within three days of delivery for a replacement or refund.
