Metrofone
Metrofone offers the best mobile phone deals, SIM-only contracts, and upgrades from top brands like iPhone and Samsung, with free next-day delivery and 5-star UK-based customer service.
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More ways to save at Metrofone
- Student discountMetrofone offers a 10% student discount, mentioned by 'Student Wow Deals'.
- Join Cashback DealsMetrofone offers cashback deals (automatic or redemption-based) allowing customers to save on their mobile contracts. Automatic cashback is paid after 90 days, while redemption requires submitting bills. Perks also include free next-day delivery.
- Free delivery
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About Metrofone
Metrofone has been a prominent name in the UK mobile phone market for years, committed to delivering the best phone deals and a hassle-free shopping experience. As an approved EE partner, we combine competitive pricing with the reliability of the UK's leading mobile communications network. Our mission is to make finding your next smartphone or mobile contract simple, affordable, and supported by excellent UK-based customer service.
Explore Mobile Phone Deals
Discover an extensive range of mobile phone options at Metrofone, designed to suit every lifestyle and budget. From the latest flagship smartphones to cost-effective SIM-only plans, we ensure you have access to the best in mobile technology.
Latest Handsets & Brands
Whether you're eyeing the newest iPhone or a powerful Samsung Galaxy, Metrofone offers fantastic prices on high-end devices. We also cater to those looking for something different, with a wide selection of mid-range and budget smartphones from brands like Huawei, Motorola, Nokia, and Alcatel. Our inventory is constantly updated with new releases, so you're always at the forefront of mobile innovation.
Flexible Contracts & SIM Only
Choose from a variety of pay monthly contracts that often include no upfront handset costs and additional perks. If you prefer to keep your current phone, our EE SIM-only deals provide incredible value, with options for both 12-month and flexible 30-day rolling contracts. We also offer great prices on SIM-free handsets for ultimate freedom.
Seamless Shopping Experience
Metrofone is dedicated to providing a smooth and secure online shopping journey. Enjoy free next-day delivery on your new device and benefit from our robust security ID checks designed to protect your data. Our commitment to value is further enhanced by cashback deals and a Price Match Guarantee on eligible offers, ensuring you always get the best deal. Should you need assistance, our friendly UK customer service team is just a call away.
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Metrofone quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Free next day delivery on all orders. UK-based customer service available. |
| Returns | 14-day returns policy |
| Payment methods | Visa, Mastercard, PayPal |
| Loyalty scheme | Cashback Deals |
| Founded | 2017 |
| Headquarters | High Wycombe, Buckinghamshire |
| Parent company | KTM Online Limited |
| Stores | Online only |
Metrofone contact
- Website
- metrofone.co.uk
- Phone
- 0333 900 1144
- Hours
- Monday - Thursday: 09:00 - 18:00, Friday: 10:00 - 18:00, Saturday: 09:00 - 17:00 (Live Chat available), Sunday: Closed
Metrofone FAQs
How quickly will I receive my new phone?
Metrofone offers free next-day delivery on your new handset, ensuring you receive it quickly after your order is processed.
What is Metrofone's return policy?
You can return your handset within 14 days of delivery, provided it is in 'As New' resalable condition with all original accessories. You must obtain a valid RA number by calling 0333 900 1144. If your phone is faulty 'out of the box' within 30 days, it can be returned. After 30 days, it's covered by the manufacturer's warranty.
Do I need a credit check for a phone contract?
Yes, a credit check is typically required by the network directly to confirm your eligibility and affordability for the chosen phone contract. This is a standard process for contract applications.
How do Metrofone's cashback deals work?
Metrofone offers both automatic and redemption-based cashback deals. Automatic cashback is usually paid directly into your bank account about 90 days after your contract goes live. Redemption cashback requires you to submit specific network bills and a claim form through your Metrofone account over a set period.
How can I contact Metrofone customer service?
For sales or general enquiries about deals, you can call 0333 900 1144 and select Option 1. For queries regarding an existing order, please use Live Chat or email [email protected], ensuring you have your order number ready.
Are my ID documents secure during the order process?
Yes, Metrofone completes security ID checks to prevent fraud and keeps your documents securely and privately. All documents are deleted from their system within 24 hours after your order is completed.
