Know Roaming
Know Roaming sells eSIMs for travellers who want mobile data abroad without roaming charges or swapping SIM cards. Plans are bought online and installed digitally, with coverage designed to start on arrival. The service began in 2011, is run from Toronto in Canada and has belonged to eSimplified since April 2024. Its plans cover travel to over 200 countries.
About Know Roaming
How it works
An eSIM is a digital SIM profile, so there is nothing physical to fit. You choose a plan for the trip, set it up before leaving home, and the data connection should be live when you land. Plans vary by trip length and data allowance. Know Roaming puts weight on clear pricing without hidden fees, which helps with budgeting a holiday.
Physical SIMs are also sold and are posted to UK addresses.
Before you buy
Check that your phone supports eSIM before ordering. Purchases are usually non-refundable once a plan has been activated or used, so read the terms first. Visa, Mastercard and PayPal are accepted, and gift cards are not offered.
Help and extras
Support runs 24 hours a day, seven days a week, by phone, WhatsApp or email. That matters when a problem crops up in another time zone. Eligible Visa cardholders can also join a rewards programme run with Visa. Being digital-first, the service cuts the plastic and packaging that come with traditional SIM cards.
Sustainability at Know Roaming
As a digital-first service, KnowRoaming inherently reduces physical waste associated with traditional SIM cards and packaging, contributing to a more sustainable travel experience.
Know Roaming quick facts
| Delivery | <p>eSIM products are delivered digitally. Physical SIMs shipped to UK addresses.</p> |
|---|---|
| Returns | As KnowRoaming provides digital eSIM services, purchases are typically non-refundable once activated or used. Customers are advised to review terms and conditions before purchase, though their 24/7 support can assist with any issues. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal |
| Loyalty scheme | Visa rewards program |
| Founded | 2011 |
| Headquarters | Canada (UK operations) |
| Parent company | eSimplified |
| Stores | Online only |
Know Roaming contact
- Website
- knowroaming.com
- Phone
- +1 888 357 7347
- Hours
- 24 hours a day, 7 days a week
Shop Know Roaming by category
Where Know Roaming sits on Shopperazzi, with the other shops in each.
Follow Know Roaming
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Know Roaming offers
Still live, but they've been running a while.
Know Roaming FAQs
Is Know Roaming suitable for UK travellers?
Yes. UK customers can buy eSIM plans for trips to more than 200 countries, and physical SIMs can be posted to UK addresses.
Can I get a refund on a Know Roaming eSIM?
Usually not once the plan has been activated or used. Review the terms before buying, and contact the 24/7 support team if something goes wrong.
How do I contact Know Roaming?
Support is open around the clock every day of the week. The team can be reached by phone, WhatsApp or email.
Who owns Know Roaming?
eSimplified has owned the brand since April 2024. The company is headquartered in Toronto, Canada, and the service dates back to 2011.
