Hey Broadband
Hey Broadband is a UK internet provider, founded in 2019, that sells full fibre connections running straight into the home. Plans are named by speed, from Superfast 150 to Gigafast 900, and come with unlimited data. Bundles can add mesh Wi-Fi, mobile and security. Its support team works seven days a week, which matters if a connection drops at the weekend.
1offerNewest deal 1st June 2026
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Our pick at Hey Broadband
Free router & standard installation
Why this one: The only one live right now. Picks follow these rules; nobody pays for them.
Hey Broadband offers1
More ways to save at Hey Broadband
- Student discountHey Broadband offers an exclusive student discount code: STUDENT24, providing a 24% saving on fibre broadband plans. They also have a 'Student Saver plan' with options like paying upfront with a 10% discount or spreading the cost with monthly payments, only paying for 10 months (academic year). Eligibility typically requires proof of student status.
- NHS discountHey Broadband provides an exclusive NHS discount. Healthcare professionals can save 27% on full-fibre broadband services using the promo code NHS27. This is also recognised as a 'blue light card NHS discount'.
- Military discountMilitary personnel may be eligible for discounts on full-fibre broadband services through the Blue Light Card scheme. While a specific Hey Broadband military discount code is not directly provided, the Blue Light Card offers savings for those serving the country.
- Join Hey!Broadband Refer a Friend & RewardsBoth the referrer and the friend receive a £50 Amazon voucher when a new customer signs up through the 'Refer a Friend' scheme. Additionally, customers can access a loyalty platform in partnership with Monizze, offering vouchers and promo codes for various brands through their customer zone.
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About Hey Broadband
Choosing a speed
Three main plans cover most homes. Superfast 150 suits average use, Megafast 400 handles moderate streaming across several devices, and Gigafast 900 is aimed at larger households, 4K streaming and serious gaming. What you can get depends on your address, with speeds from 35Mbps up to 900Mbps. Contracts come as rolling monthly or fixed 12 or 24 months, so check which term a plan uses before signing.
The company claims its fibre runs as much as 20 times quicker than a standard line. Bundles may include mesh Wi-Fi for wider coverage, a mobile service or security products.
Getting connected
There is no shop to visit: you order online and pay by Direct Debit. The router is posted free for you to set up yourself, and installation usually happens within two weeks of ordering. A 14-day cooling-off period applies, and if you cancel inside it, the router has to go back.
Support and schemes
Customer service and technical support run from 8am to 8pm, seven days a week. Students can choose a Student Saver plan, paying upfront or over the ten months of an academic year. NHS staff and military personnel with a Blue Light Card can also get reduced prices.
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Hey Broadband quick facts
| Delivery | <p>Self-install router delivered free. Installation typically within 2 weeks of ordering.</p> |
|---|---|
| Returns | <p>14-day cooling-off period. Return router if you cancel within this period.</p> |
| Payment methods | Direct Debit |
| Loyalty scheme | Hey!Broadband Refer a Friend & Rewards |
| Founded | 2019 |
| Headquarters | UK |
| Stores | Online only |
Hey Broadband contact
- Website
- heybroadband.co.uk
- Phone
- 0330 822 2878
- support@heyb.co.uk
- Hours
- 7 days a week, 8 am – 8 pm
Hey Broadband FAQs
How quickly can Hey Broadband be installed?
Installation usually takes place within two weeks of ordering. The router arrives free by post, ready for you to set up yourself.
Do I have to sign a long contract with Hey Broadband?
No. You can pick a rolling monthly plan, or commit to 12 or 24 months instead.
Can I cancel Hey Broadband after ordering?
Yes, as long as you are still inside the 14-day cooling-off period. If you cancel in that window, you need to return the router.
When is Hey Broadband support open?
Customer service and technical support both answer from 8am to 8pm, every day of the week.
