giffgaff
giffgaff is a UK mobile network that runs on O2's coverage and sells SIM plans, phones and home broadband online. Founded in 2009 and based in Reading, it belongs to Virgin Media O2 and is a certified B Corp. Plans are flexible, with no mid-contract price rises. It suits people who are happy to manage everything through an app and online help.
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More ways to save at giffgaff
- Student discountgiffgaff offers a student exclusive plan: 20GB for £10 plus £5 bonus credit. Activate your SIM with a .ac.uk email address to be eligible. The plan lasts for 12 months from activation and includes an extra 1GB from your third purchase onwards.
- Join PaybackThrough the Payback scheme, members can earn points for helping other users in the community forums, which can be cashed out twice a year. 'Super recruiters' can also receive enhanced benefits.
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About giffgaff
Plans, phones and broadband
SIM plans come as pay as you go, rolling monthly plans or flexible contracts. Phones are sold new and refurbished, including iPhone, Samsung and Google models, all unlocked. Refurbished handsets made up most phones sold in 2022, which keeps costs and waste down. Home broadband runs on Virgin Media's network, with full fibre in some areas, so check availability for your postcode.
Switching and travel
Keeping your number is simple: text PAC to 65075 and a code arrives within about a minute. 5G is included at no extra cost where it's available. When travelling in the EU, up to 5GB of data from your plan can be used without extra charges.
Support and ordering
There is no traditional call centre. Help comes from community forums around the clock, and account queries go to an agent online, usually answered within 24 hours. SIMs ordered before 5pm normally arrive the next day, and phones ship free. Payment is by Visa or Mastercard, with Klarna credit on some phones. A student plan is open to anyone activating with a .ac.uk email address.
Sustainability at giffgaff
giffgaff is a certified B Corp, committed to making a positive impact on people and planet. In 2022, 75% of all phones sold were refurbished, promoting sustainability and offering value to members.
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giffgaff quick facts
| Delivery | Free delivery on phones. Order before 5pm for next-day delivery on SIMs. Delivery information for other products can be found in the help section. |
|---|---|
| Returns | giffgaff provides a complaints process for unresolved issues. Detailed information on returns for phones and other products can be found within their comprehensive online help articles and by contacting an agent. |
| Payment methods | Visa, Mastercard, Klarna |
| Loyalty scheme | Payback |
| Founded | 2009 |
| Headquarters | Reading, England |
| Parent company | Virgin Media O2 |
| Stores | Online-only |
giffgaff contact
- Website
- giffgaff.com
- Hours
- Online help and support 24/7 via community forums; agent responses within 24 hours.
giffgaff FAQs
Which network does giffgaff run on?
giffgaff uses O2's network for mobile coverage, including 5G where available, while its home broadband runs on Virgin Media's network.
Can I use my allowance on holiday in Europe?
Yes. Up to 5GB of data from your plan can be used in EU countries without extra charges.
Is giffgaff a B Corp?
Yes. giffgaff is a certified B Corp, and in 2022 three quarters of the phones it sold were refurbished rather than new.
Does giffgaff offer home broadband?
Yes. Alongside mobile plans it sells home broadband over Virgin Media's network, with full fibre speeds in some areas; check your address first.
