Fred Olsen Cruise Lines
Fred Olsen Cruise Lines runs small ocean ships on unusual routes, often calling at ports that bigger vessels cannot reach. The family company began in Norway in 1848 and is now based in Ipswich, Suffolk. Its cruises suit travellers who prefer a smaller ship, a calmer atmosphere and attentive, personal service on board.
1voucher codes2offersNewest deal 9th October 2026
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Our pick at Fred Olsen Cruise Lines
Save 5% on Selected New Year Sailings with Fred. Olsen
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More ways to save at Fred Olsen Cruise Lines
- NHS discountFred. Olsen Cruise Lines offers NHS and healthcare workers up to £200 per person in onboard spend on selected cruises. Additionally, members of the NHS Retirement Fellowship can receive a 10% discount on their first sailing, or a 5% discount for existing Fred. Olsen customers (which can be combined with their Loyalty Club discount).
- Join Oceans ClubMembers earn one cruise point for every night spent onboard, with membership automatically granted after the first cruise. The programme has five tiers (Bronze, Silver, Gold, Platinum, Diamond Elite) with increasing benefits such as advance notice of future cruise programmes, onboard spend discounts (e.g., 10% for Platinum, 15% for Diamond Elite), discounts on pre-booked shore tours, a dedicated phone line, and a welcome aboard gift. Cruise points expire if there is a five-year break between cru
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About Fred Olsen Cruise Lines
Where the ships go
Itineraries range from the British Isles and Norwegian fjords to Arctic Norway, Greenland and Iceland, including Northern Lights sailings. Warmer options include the Canaries and Cape Verde, the Mediterranean and Adriatic, the Greek Islands and European city breaks by sea. Mediterranean fly cruises, solo traveller sailings and long world voyages are also listed.
Life on a smaller ship
The fleet includes Balmoral, Bolette and Borealis. Because these ships are modest in size, they can sail closer to coastlines. They can also moor near the centre of some towns and cities, which shortens the walk to the sights. Frequent cruisers can join the Oceans Club, a five-tier loyalty scheme that earns a point per night aboard.
Before you book
Booking confirmations and travel documents normally arrive by email, with paper copies posted for some bookings. Cancellation and change rules depend on the fare, the cruise and how close departure is, so check your terms carefully. Cards accepted are Visa, Mastercard and American Express. The line is part of the Bonheur and Fred. Olsen Group.
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Fred Olsen Cruise Lines quick facts
| Delivery | Travel documents and booking confirmations for your Fred. Olsen cruise are typically sent digitally via email. Physical documents may be dispatched by post for certain bookings or upon request. |
|---|---|
| Returns | Cancellation and amendment policies for Fred. Olsen cruises are subject to the specific terms and conditions agreed upon at the time of booking. These policies vary depending on the cruise, fare type, and time remaining until departure. Please refer to your booking confirmation or contact Fred. Olsen Cruise Lines customer service for detailed information regarding cancellations or changes to your cruise holiday. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express |
| Loyalty scheme | Oceans Club |
| Founded | 1848 |
| Headquarters | Ipswich, Suffolk, United Kingdom |
| Parent company | Bonheur and Fred. Olsen Group |
| Stores | 1 (Head Office) |
Fred Olsen Cruise Lines contact
- Website
- fredolsencruises.com
- Hours
- Reservations: Mon-Fri 8:30 am - 6:00 pm, Sat 9:00 am - 5:00 pm, Sun 10:00 am - 4:00 pm. Guest Services: Mon-Sat 9:00 am - 5:00 pm, Sun Closed.
Fred Olsen Cruise Lines FAQs
Where is Fred. Olsen based?
The head office is in Ipswich, Suffolk. The company was founded in Norway in 1848, is still family owned and now sits within the Bonheur and Fred. Olsen Group.
Can I cancel or change a cruise booking?
Changes and cancellations follow the terms agreed when you book. They differ by cruise, fare type and time left before sailing, so your confirmation or customer service has the details.
How are cruise tickets sent?
Booking confirmations and travel documents are usually emailed. Some bookings, or guests who ask, receive printed documents by post instead.
Is there a reward scheme for repeat cruisers?
Yes, the Oceans Club. Members earn one point for each night on board and move through five tiers, from Bronze to Diamond Elite. Higher tiers unlock perks such as priority booking.
