fortnumandmason
Fortnum & Mason is a luxury food and gift retailer that has traded in London since 1707, with its flagship on Piccadilly. It's best known for hampers and tea, but the range also takes in biscuits, preserves, chocolates, wine and champagne. It suits anyone buying a special present, stocking a cupboard with treats, or sending something British overseas, since it ships internationally.
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More ways to save at fortnumandmason
- NHS discountFortnum & Mason offers NHS/healthcare worker discounts through providers like Blue Light Card.
- Military discountFortnum & Mason offers military/armed forces discounts through providers like Blue Light Card. Additionally, they provide free deliveries to BFPO (British Forces Post Office) addresses.
- Join Friends of Fortnum'sThe 'Friends of Fortnum's' is a paid annual membership (£100). Benefits include a curated welcome gift, free next-day UK delivery on orders over £25, access to exclusive events, seasonal gifts with online orders, and in-store and restaurant perks.
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About fortnumandmason
Hampers, tea and treats
Hampers are the signature item, packed with the shop's own food and drink and suited to birthdays, anniversaries and corporate gifting. Tea and coffee make up a big part of the range, alongside biscuits, preserves, confectionery, chocolates and savoury provisions. The drinks side covers wine, spirits and champagne. Away from food there's homeware, accessories and personalised gifts.
Where and how to buy
Besides Piccadilly, Fortnum & Mason has shops at The Royal Exchange, St Pancras station and Heathrow Airport. There's also one in Hong Kong at K11 Musea. Online orders can go to UK addresses or abroad, and deliveries to BFPO addresses are free. There's no click and collect. Payment is by Visa, Mastercard, American Express or PayPal. Items in their original condition can usually come back within a set period for a refund or exchange. Check the website for exact timeframes and exclusions.
Membership and support
Joining Friends of Fortnum's costs £100 a year. Members get a welcome gift and next-day delivery in the UK at no charge once an order passes £25. Event invitations, a seasonal gift when ordering online and perks in the shops and restaurants follow. There's no general student discount, but NHS, healthcare and military staff can save through Blue Light Card. Customer service answers by phone or email seven days a week.
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fortnumandmason quick facts
| Delivery | Fortnum & Mason offers standard delivery services. Free deliveries are provided to BFPO (British Forces Post Office) addresses. Members of the "Friends of Fortnum's" loyalty programme also receive free next-day UK delivery on orders over £25. For full details on delivery options and international shipping, please consult their website. |
|---|---|
| Returns | Fortnum & Mason operates a standard returns policy. If you are not entirely satisfied with your purchase, you can typically return items within a specified period for a refund or exchange, provided they are in their original condition. For precise details on their returns process, including any exclusions or timeframes, please refer to the official Fortnum & Mason website. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | Friends of Fortnum's |
| Founded | 1707 |
| Headquarters | London, United Kingdom |
| Parent company | Wittington Investments Limited |
| Stores | 5 |
fortnumandmason contact
- Website
- fortnumandmason.com
- Phone
- +44 (0)20 7734 8040
- Hours
- 9 am to 6 pm, Monday to Sunday
fortnumandmason FAQs
Does Fortnum & Mason deliver abroad?
Yes, international shipping is available. Destinations and charges are listed on the Fortnum & Mason website, and orders to BFPO addresses are delivered free.
What does Friends of Fortnum's cost?
Membership is £100 a year. In return you receive a welcome gift and next-day UK delivery without charge once an order passes £25. Event invitations and perks in the shops and restaurants are included.
Is there a student discount?
No general student discount is offered. NHS and healthcare workers and armed forces personnel can find savings through Blue Light Card instead.
When can I call customer service?
Phone lines are open 9am to 6pm every day of the week on +44 (0)20 7734 8040. Email is the alternative if you'd rather write.
Can I send something back?
Items in their original condition can generally be returned within a set period for a refund or exchange. Check the website for the exact timeframe and any exclusions first.
