Hotel Chocolat
Hotel Chocolat is a British chocolatier based in Royston, Hertfordshire, making chocolate since 1993 around a 'more cacao, less sugar' idea. Its online shop covers boxed chocolates, hampers, gifts and the Velvetiser drinks machine. The company now sits within Mars Snacking. Buyers who care about sourcing will note that it works directly with cacao growers.
319productsUpdated 21st October 2026
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More ways to save at Hotel Chocolat
- Student discountYes, Hotel Chocolat offers a 10% student discount through Student Beans and TOTUM.
- NHS discountYes, Hotel Chocolat offers a 10% NHS discount. This discount is available online via Health Service Discounts and Blue Light Card.
- Military discountYes, military/armed forces personnel are eligible for discounts through the Blue Light Card.
- Join VIP.MEBenefits include a 15% welcome reward, 20% off café drinks and ices in participating stores, early access to previews, and a surprise treat on your birthday.
- Gift cardsAvailable if you're buying for someone else.
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About Hotel Chocolat
What's in the range
Gift boxes and selectors make up much of the shop, with hampers for bigger occasions and smaller treats for a quick thank-you. The Velvetiser makes hot or cold chocolate drinks in your own kitchen, and drinking chocolate is sold to go with it. Alcohol gifts include chocolate liqueurs. Seasonal collections arrive for Easter, with eggs, and for Christmas.
Taste and sourcing
The house style uses more cacao and less sugar, which gives a less sweet result. Through its Engaged Ethics programme, Hotel Chocolat works directly with cacao growers on farming practices and livelihoods. The brand describes its approach as responsible from bean to bar.
Ordering tips
Delivery options and timescales are set out on the website, so check them against the date a gift is needed. Unopened, unused items can usually be returned within a set period. Visa, Mastercard, PayPal and Apple Pay are accepted, and gift cards are sold. Members of the VIP.ME loyalty scheme get a treat on their birthday and see new products early. Student, NHS and armed forces discounts are available through Student Beans, TOTUM and Blue Light Card. Customer service runs by phone and live chat, Monday to Saturday.
Sustainability at Hotel Chocolat
Hotel Chocolat is dedicated to ethical sourcing, crafting their luxury chocolates with ethically sourced cacao. They are committed to responsible practices from bean to bar, focusing on sustainability within their operations.
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Hotel Chocolat quick facts
| Delivery | Hotel Chocolat offers reliable delivery services for their luxury chocolates and gifts. Specific delivery options and timescales can be found on their website, ensuring your order arrives with care. |
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| Returns | Hotel Chocolat aims for complete customer satisfaction. If you are not entirely happy with your purchase, please refer to their website for detailed information on their returns and exchange policy, typically allowing returns for unopened and unused items within a specified period. |
| Payment methods | Visa, Mastercard, PayPal, Apple Pay |
| Gift cards | Yes |
| Loyalty scheme | VIP.ME |
| Founded | 1993 |
| Headquarters | Royston, Hertfordshire, United Kingdom |
| Parent company | Mars Snacking (Mars, Inc.) |
| Stores | Over 160 locations globally |
Hotel Chocolat contact
- Website
- hotelchocolat.com
- Phone
- 03444 93 23 23
- Hours
- Phone and Live Chat: Monday to Friday 10am to 6pm, Saturday 10am to 4:30pm, Sunday Closed
Hotel Chocolat FAQs
Who owns Hotel Chocolat?
Hotel Chocolat is part of Mars Snacking, within Mars, Inc. It was founded in 1993 and is headquartered in Royston, Hertfordshire.
Can I return a chocolate gift?
Unopened and unused items can usually go back within a set window. The full returns and exchange rules are on the Hotel Chocolat website.
What does the Velvetiser do?
It is a machine for making hot or cold drinking chocolate at home. Hotel Chocolat sells its own drinking chocolate to use in it.
Does Hotel Chocolat sell gift cards?
Yes. Gift cards are available, which helps when you are unsure which chocolates or hampers someone would pick.
