Flannels
Flannels is a designer fashion retailer owned by Frasers Group, trading since 1976 and run from Shirebrook in Derbyshire. Online and in more than 40 stores, it sells designer clothing, shoes and accessories for women, men and children. Labels include Moncler, Stone Island, Gucci and Balenciaga. It suits shoppers buying high-end pieces who want click and collect and free returns.
About Flannels
Labels and categories
The brand list leans towards established fashion houses, with Versace and Off-White among the names. Clothing covers denim, knitwear, tailoring and outerwear, while footwear runs from trainers to heels and boots. Accessories include handbags, watches, jewellery, belts and scarves. Flannels says its stock comes directly from the brands or from authorised distributors, and childrenswear sits alongside the adult ranges.
Delivery and returns at a glance
- Standard delivery costs £4.99, and orders above £150 go free.
- Next-day and same-day options cover selected areas.
- Click and collect is available, and Flannels also ships abroad.
- Returns are free within 28 days, with items unworn and tags still attached.
Designer pieces are inspected when they come back, so keep labels and packaging until you're sure.
Paying and extras
Checkout takes Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna. Gift cards are sold, and students can verify through UNiDAYS or Student Beans for a discount on full-price lines. With more than 40 stores, there is also the option of trying things on in person.
Sustainability at Flannels
Flannels works with brands committed to sustainability and responsible practices. The retailer supports brands' environmental initiatives and is working to reduce its own operational impact.
Flannels quick facts
| Free delivery | On orders over £150 |
|---|---|
| Delivery | Standard delivery £4.99. Free delivery on orders over £150. Next day and same-day delivery available in select areas. |
| Returns | Free returns within 28 days. Items must be unworn with tags attached. Designer items inspection required. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna |
| Gift cards | Yes |
| Loyalty scheme | Frasers Plus & FLANNELS Elite+ |
| Founded | 1976 |
| Headquarters | Shirebrook, Derbyshire (Frasers Group) |
| Parent company | Frasers Group |
| Stores | 40+ |
Flannels contact
- Website
- flannels.com
- Phone
- 0344 245 9133
- Hours
- Monday-Friday 9am-5pm
Shop Flannels by category
Where Flannels sits on Shopperazzi, with the other shops in each.
Follow Flannels
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Flannels FAQs
What does standard delivery cost at Flannels?
Standard delivery is £4.99, and it's free once an order passes £150. Next-day and same-day services are available in selected areas.
How long do I have to return something?
Flannels gives 28 days for free returns. Pieces must be unworn with their tags attached, and designer items are checked when they arrive back.
Can I collect a Flannels order in store?
Yes. Click and collect is offered, which suits shoppers near one of the 40-plus Flannels stores who'd rather not wait in for a parcel.
Which payment methods does Flannels accept?
Visa, Mastercard and American Express cards are taken, along with PayPal, Apple Pay, Google Pay and Klarna for spreading the cost.
