Fanpass
Fanpass is an online marketplace where fans buy and sell tickets for sport, concerts and theatre around the world. Football fixtures, including Premier League matches and cup finals, sit alongside gigs, plays and musicals. The platform has operated since 2015, is based in the UK and puts a 100% guarantee on transactions for buyers and sellers.
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About Fanpass
What you can buy
Sports fans can find Premier League matches with clubs such as Manchester United and Manchester City, plus cup finals like the EFL Carabao Cup. Concert listings cover popular artists and bands, and theatre listings include plays and musicals. Events are listed worldwide, so it can help with trips abroad as well as nights out closer to home.
Buying and delivery
Many listings come with instant confirmation once you have paid. E-tickets are sent by email, and some venues offer collection instead. Visa, Mastercard, American Express and PayPal are accepted. A detailed FAQ section covers accounts, ticket delivery and cancellations, and is the quickest place to check the rules.
If plans change
Refunds are available when an event is cancelled. In other situations, Fanpass points buyers towards its resale options rather than a refund. There is no phone line, so support is by email at [email protected], with separate channels for event requests and complaints. Fanpass is owned by Mozaic DMCC.
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Fanpass quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | <p>E-tickets delivered via email. Collection options available at some venues.</p> |
| Returns | <p>Refunds available for cancelled events. Resale options for other circumstances.</p> |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2015 |
| Headquarters | United Kingdom |
| Parent company | Mozaic DMCC |
| Stores | Online only |
Fanpass contact
- Website
- fanpass.co.uk
- contact@fanpass.net
- Hours
- Not specified, online support available via email.
Fanpass FAQs
What happens if my event is cancelled?
Fanpass offers refunds for cancelled events. In other circumstances, it provides resale options so you can pass your tickets on.
Can I sell tickets on Fanpass as well as buy them?
Yes. Fanpass is a marketplace for both buying and selling tickets, and its guarantee is designed to protect buyers and sellers alike.
How do I get in touch with Fanpass?
By email at [email protected]. There's no phone number, but there are separate channels for event requests and complaints.
How will my tickets arrive?
E-tickets are delivered by email. At some venues, collection is offered instead of an e-ticket.
