AXS
AXS is a ticketing platform owned by AEG, selling official tickets for gigs, sport, theatre, comedy and family shows around the UK. Its UK company, AXS Europe Limited, dates from 2011 and is based in London. Tickets are delivered digitally to the AXS app, and Mobile ID gets you through the venue door.
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More ways to save at AXS
- Military discountAXS offers a military discount, providing up to 50% off on select events. Military personnel must verify their status through the AXS platform to redeem it. The discount amount can vary, generally ranging from 10% to 25% for active duty, veterans, reservists, retirees, and their immediate families.
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About AXS
What you can book
Music listings run from small club gigs to stadium concerts. Sport covers football, boxing and basketball, among others. Theatre takes in West End productions, touring musicals, plays and dance, and there are comedy nights and family events too. Tickets come straight from venues and promoters, which avoids the risks of unofficial resale sites.
How Mobile ID works
Mobile ID shows a barcode that refreshes every 59 seconds for security. At the door, the phone is scanned for entry. Tickets can be passed to friends through the app right up to showtime. If plans change, tickets can be listed on AXS Official Resale, where the price is capped at 10% above face value.
Refunds and payment
Tickets are generally non-refundable and can't be exchanged. Refunds usually apply only when an event is cancelled or significantly rescheduled, and each event has its own terms. The London-based customer service team helps by phone, email and live chat. AXS accepts Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
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AXS quick facts
| Delivery | <p>Digital tickets delivered instantly via the AXS app. Mobile ID tickets for secure, contactless entry at venues.</p> |
|---|---|
| Returns | Tickets purchased through AXS UK are generally non-refundable and non-exchangeable. Refunds are typically only issued if an event is cancelled or significantly rescheduled. Specific terms and conditions apply to each event, and customers are advised to review these details at the time of purchase. |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay |
| Founded | 2011 |
| Headquarters | London, UK |
| Parent company | Anschutz Entertainment Group (AEG) |
| Stores | Online platform |
AXS contact
- Website
- axs.co.uk
- Phone
- +44 0203 481 55 06
- supportuk@axs.com
- Hours
- Mon-Fri 09:00-17:30, Sat-Sun & Bank Holidays 11:00-16:30 (London time)
AXS FAQs
Can I get a refund on AXS tickets?
Usually not. AXS tickets are generally non-refundable, with refunds typically given only if an event is cancelled or significantly rescheduled. Check each event's terms when buying.
How are AXS tickets delivered?
Digitally. Tickets appear in the AXS app straight after purchase and are scanned at the venue using Mobile ID.
Who is behind AXS?
AXS is part of AEG, the Anschutz Entertainment Group. Its UK business, AXS Europe Limited, was set up in 2011 and is headquartered in London.
Which payment methods does AXS take?
AXS accepts Visa, Mastercard and American Express cards, plus PayPal, Apple Pay and Google Pay at checkout.
