CitizenM
CitizenM is a hotel brand founded in 2005 and headquartered in Amsterdam, now part of Marriott International. Its hotels sit in big cities across Europe and the Americas, including the UK. Every room follows the same design. Expect an XL king bed, a power shower and a tablet that controls the lights, temperature and blinds.
No live CitizenM deals in the United Kingdom right now
We check daily — follow CitizenM to catch the next one. Store info and FAQs below.
More ways to save at CitizenM
- Student discountCitizenM offers a 10% student discount via TOTUM, making stylish and smart stays more accessible for students across their global locations.
- NHS discountNHS staff and key workers can receive a 15% discount through the Health Service Discounts website, as a special thank you for their vital work.
- Military discountCitizenM provides a generous 30% discount for military personnel, honouring their service with affordable, comfortable, and tech-forward stays.
- Join mycitizenM+mycitizenM+ is a paid annual subscription (£130/year) offering members a 15% discount on retail rates for direct bookings, up to 30% off during sales, 15% off food and drinks (excluding breakfast), 15% off meeting rooms, free co-working (except Taipei), and Marriott Bonvoy Gold Elite status. It's designed for frequent travellers seeking exclusive perks and savings.
Never miss a CitizenM deal
Follow CitizenM and its new codes, offers and price drops land in your feed. Save any deal to come back to it.
About CitizenM
What you get
Each room sleeps up to two adults and has a wall-to-wall window and fast Wi-Fi. Shared living rooms work as a lounge and a workspace, with art and books around. canteenM serves food and drinks at any hour, and societyM provides meeting rooms and co-working space for business guests.
Arrival is quick: touch-screen kiosks handle check-in in about 60 seconds and check-out in 30.
Booking tips
Pay with Visa, Mastercard, American Express or PayPal. Confirmations arrive digitally. There is no returns policy as such, so read the amendment and cancellation terms for your rate before you book.
Frequent guests can consider mycitizenM+, a paid yearly subscription with reduced room rates, food and drink perks and free co-working. TOTUM card holders who are students get a discount. NHS employees and other key workers can claim one via Health Service Discounts. Customer service answers around the clock.
Who it suits
The brand designs for what it calls the mobile citizen, from explorers to business travellers. With room for two adults at most, it suits solo trips and couples better than families.
Sustainability at CitizenM
While CitizenM is committed to responsible operations, the provided website content does not explicitly detail specific sustainability initiatives or eco-friendly practices. Their focus on smart design and efficient use of space inherently contributes to a more streamlined and potentially less wasteful model.
Shop CitizenM by category
CitizenM quick facts
| Delivery | <p>Booking confirmations sent digitally.</p> |
|---|---|
| Returns | As a hotel chain, CitizenM does not have a traditional returns policy for physical goods. Booking amendments and cancellation policies are subject to the specific terms and conditions agreed upon at the time of reservation. Guests are encouraged to review these details on the CitizenM website or during the booking process. |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | mycitizenM+ |
| Founded | 2005 |
| Headquarters | Amsterdam, Netherlands |
| Parent company | Marriott International |
| Stores | Hotels in UK and worldwide |
CitizenM contact
- Website
- citizenm.com
- Phone
- +44-744-417-1707
- support@citizenm.com
- Hours
- 24/7
CitizenM FAQs
How many people can stay in a CitizenM room?
Each room takes a maximum of two adults. Each has an XL king-size bed, so they suit solo travellers and couples.
Is food available at night at CitizenM?
Yes. canteenM is open 24 hours a day, serving food and drink from breakfast through to late-night snacks and cocktails.
Is mycitizenM+ worth it?
It depends on how often you travel. The paid annual subscription brings lower room rates and food prices, co-working at no charge and Gold Elite status in Marriott Bonvoy.
Who owns CitizenM?
Marriott International is the parent company. The brand itself started in 2005 and keeps its base in Amsterdam, in the Netherlands.
