Chocolate Trading Company
Chocolate Trading Company is a specialist chocolate retailer run from Macclesfield in Cheshire. Its online shelves hold more than 4,000 products from over 100 chocolatiers. That suits shoppers after something beyond the usual high street bars. Gifts are a big part of the business, from boxed assortments and hampers to corporate orders.
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Chocolate Trading Company offers
About Chocolate Trading Company
Bars, truffles and gifts
Bars run from high-cocoa dark through milk to white, with single-origin, flavoured and organic choices. Truffles and pralines sit alongside them. For presents, there are boxed selections, novelty chocolates, hampers and options that can be personalised. Businesses can arrange corporate gifting and bulk orders. Many of the makers stocked follow ethical cocoa sourcing, and packaging is recyclable where possible.
Delivery and returns at a glance
Orders over £200 are delivered free, deliveries are tracked, and a signature is needed, so plan for someone to be in. International shipping is available. Damaged deliveries must be reported within seven days and returned within 30 for a replacement or refund. You can also cancel within 14 days of delivery for a refund, minus postage.
Paying and saving
Visa, Mastercard, American Express and PayPal are accepted, and gift cards are sold. A loyalty scheme gives points for every pound spent. Students can use Student Beans or TOTUM, and there are discounts for NHS staff and the military. The customer service team works Monday to Friday. Once a parcel arrives, keep the chocolate somewhere cool and dry, out of direct sun.
Sustainability at Chocolate Trading Company
The Chocolate Trading Company stocks many chocolatiers committed to sustainable and ethical cocoa sourcing, and uses recyclable packaging where possible.
Chocolate Trading Company quick facts
| Free delivery | On orders over £200 |
|---|---|
| Delivery | Delivery requires signature. Free delivery on orders over £200. Standard delivery options available with tracking. |
| Returns | Report damaged deliveries within 7 days, return within 30 days for replacement or refund. Cancel within 14 days of delivery for refund (excluding postage). |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Loyalty Points |
| Founded | 1998 |
| Headquarters | Macclesfield, Cheshire |
| Parent company | The Chocolate Trading Company Limited |
| Stores | Online only |
Chocolate Trading Company contact
- Website
- chocolatetradingco.com
- Phone
- 01625 508224
- Hours
- Monday-Friday 9am-5:30pm
Chocolate Trading Company FAQs
How big is the Chocolate Trading Company range?
It lists more than 4,000 products made by over 100 chocolatiers, covering bars, truffles, pralines, novelty pieces and gift hampers.
Is delivery free at Chocolate Trading Company?
Only on larger orders: spend over £200 and delivery is free. Parcels are tracked and must be signed for on arrival.
What if my chocolate arrives damaged?
Tell the team within seven days of delivery. Damaged items can be returned within 30 days for a replacement or a refund.
Can businesses order chocolate gifts in bulk?
Yes. Corporate gifting and bulk ordering are both offered, which helps for client presents or thank-you gifts for staff.
