Charbonnel et Walker
Charbonnel et Walker has been a London chocolatier since 1875 and describes itself as Britain's first luxury chocolatier. It holds a Royal Warrant and is famous for pink Marc de Champagne truffles. The chocolates are handmade in Tunbridge Wells and the boxes are tied with satin ribbon, which makes the brand a natural pick for gifts.
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More ways to save at Charbonnel et Walker
- Student discountCharbonnel et Walker offers student discounts via Student Beans.
- Join Charbonnel et Walker Rewards programMembers can earn points by creating an account and being signed in when making a purchase. 500 points are equivalent to £5 towards a purchase. Points are based on product value, excluding taxes or shipping fees, and expire after one year. Rewards can only be redeemed against online purchases made on www.charbonnel.co.uk and cannot be combined with other discounts or promotions.
- Free delivery over £50Top your basket up past £50 and delivery costs nothing.
- Click & CollectSkip delivery fees by collecting in store.
- Gift cardsAvailable if you're buying for someone else.
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About Charbonnel et Walker
Truffles, thins and gift boxes
The pink Marc de Champagne truffles are the most famous line. The wider range includes dark chocolate made from fine couverture, milk and white chocolates, and newer creations such as Pistachio Thins. Seasonal pieces include the Bond Street 1875 Advent Calendar. Boxes suit Christmas, Mother's Day, Eid, birthdays and anniversaries, and gift wrapping can be added.
How it began
The business was started with encouragement from Edward VII, then Prince of Wales. Madame Charbonnel brought chocolate-making skills from Paris, while Mrs Walker made the gift boxes. That pairing of fine chocolate and careful presentation still shapes the brand.
Ordering and delivery
UK delivery is free on orders over £50, and standard delivery takes 2 to 3 working days. FedEx Premium and Royal Mail Signed For are both used, with a next-working-day option. Chocolates are perishable, so returns are only accepted for damaged or incorrect items. Click and collect is available, orders can be shipped abroad, and payment is by Visa, Mastercard, American Express or PayPal. Gift cards, a points-based rewards programme and a Student Beans discount for students are offered too. Customer service handles order queries Monday to Friday, 8:30am to 5:30pm.
Sustainability at Charbonnel et Walker
Committed to sustainable cocoa sourcing. Recyclable packaging initiatives.
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Charbonnel et Walker quick facts
| Free delivery | On orders over £50 |
|---|---|
| Delivery | Free UK delivery on orders over £50. Standard delivery 2-3 working days. Gift wrapping available. |
| Returns | Due to the perishable nature of chocolates, returns are only accepted for damaged or incorrect items. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Charbonnel et Walker Rewards program |
| Founded | 1875 |
| Headquarters | London |
| Parent company | Charbonnel et Walker Ltd |
| Stores | 2 |
Charbonnel et Walker contact
- Website
- charbonnel.co.uk
- Phone
- 020 7491 0939
- Hours
- Mon-Sat 10am-6pm
Charbonnel et Walker FAQs
Can I return chocolates?
Only if they arrive damaged or the order is wrong. Because chocolate is perishable, change-of-mind returns are not accepted.
How quickly can chocolates be delivered?
Standard UK delivery takes 2 to 3 working days. For speed, a next-working-day service is available through Royal Mail Signed For or FedEx Premium.
Is delivery free?
UK orders over £50 are delivered free, and gift wrapping is available if the chocolates are a present.
Does Charbonnel et Walker offer a student discount?
Yes, students can get a discount through Student Beans. A rewards programme also earns points on purchases.
