Butternut Box
Butternut Box is a London company, founded in 2016, that cooks fresh dog food from human-quality ingredients and delivers it on subscription. Each plan is worked out from your dog's weight, age, breed and activity level, and every recipe is complete and hypoallergenic. You build a box online, then change recipes, move deliveries or pause the plan from your account.
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More ways to save at Butternut Box
- Student discountButternut Box offers a student discount of 25% off the first two boxes via Student Beans.
- NHS discountButternut Box offers discounts for NHS and healthcare workers, which can include 20% off plus free delivery or 40% off the first two boxes, often via the Blue Light Card scheme.
- Military discountButternut Box offers discounts for armed forces personnel, often through the Blue Light Card scheme. TroopScout also provides military exclusive discount codes with savings up to 50%.
- Join Refer a Friend ProgrammeExisting customers can refer new customers, receiving 60% off their next box (up to £250 annually) for a successful referral. New customers typically get a discount on their first one or two boxes. For every new sign-up, Butternut Box also donates a meal to a less fortunate dog. An Ambassador Programme is also available for dog professionals.
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About Butternut Box
What's in the box
Meals are gently cooked rather than processed into kibble, using ingredients fit for people to eat. Recipes suit every life stage, from puppies to older dogs, and each is a complete diet on its own. The company taste-tests its recipes and points to benefits for digestion and coat condition.
How the subscription runs
You answer questions about your dog, and the plan is tailored to match. Plans are managed in your online account, where you can swap recipes, change delivery dates or pause. Most of the UK can take deliveries on any day of the week. Some areas, including parts of Scotland, have fewer delivery days. The first trial box ships free; standard delivery fees apply after that.
Good to know
Because the food is perishable, it cannot be sent back. Should your dog turn its nose up at a recipe, the suggestion is to donate the meals to a local shelter or a friend. The Customer Love team answers by phone and email. There is a Refer a Friend programme but no loyalty scheme. Butternut Box is a certified B Corporation and sends zero waste to landfill. Payment is by Visa, Mastercard, American Express or PayPal.
Sustainability at Butternut Box
Butternut Box is committed to sustainability, operating with zero waste to landfill and utilising heat recovery systems to reduce carbon emissions. They have also achieved B Corporation certification, reflecting their dedication to social and environmental responsibility.
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Butternut Box quick facts
| Delivery | Delivery is available 7 days a week across most of the UK. Specific areas, such as parts of Scotland, may have limited delivery days. Free delivery is offered on the trial box; standard delivery fees apply to subsequent orders. |
|---|---|
| Returns | Due to the perishable nature of the products, returns are not accepted. If a dog dislikes a particular recipe, customers are encouraged to donate the meals to local shelters or friends. |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | Refer a Friend Programme |
| Founded | 2016 |
| Headquarters | London, England |
| Parent company | Dogmates Holdings Ltd |
| Stores | Online only |
Butternut Box contact
- Website
- butternutbox.com
- Phone
- +44 203 936 4888
- Hours
- Monday–Thursday: 9:30 AM–5:00 PM; Friday: 9:30 AM–4:30 PM; Weekends: 9:00 AM–6:00 PM
Butternut Box FAQs
How is a Butternut Box plan tailored to my dog?
Building a box online means answering questions about your dog's weight, age, breed and activity. The plan and recipes are then set to suit that particular dog.
Can I pause a Butternut Box subscription?
Yes. From your online account you can pause the plan, change recipes or adjust delivery dates whenever you need to.
Is delivery free?
Delivery on the trial box is free. Later boxes carry standard delivery fees, and some areas, such as parts of Scotland, have limited delivery days.
How do I contact Butternut Box?
The Customer Love team can be reached by phone on 0203 936 4888 or by email at [email protected].
