Fidelis
Fidelis sells fresh, steam-cooked dog food and natural chews online to UK owners, with parcels sent from a fulfilment centre in Germany. Meals combine meat and organ meat with vegetables, oils and minerals, in recipes such as salmon paired with sweet potato, peas and courgette. There are options for puppies, adult dogs and seniors. Orders over £35 ship free, and you can buy once without signing up to a plan.
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About Fidelis
How the food is made
Meat and organ meat are steamed gently at low temperatures first, which is meant to hold on to nutrients. Only then are blanched vegetables, quality oils and natural minerals stirred in, to recipes developed with vets. Fidelis says this approach is kind to the gut and can mean easier digestion, a glossier coat and less tartar over time. The fresh meals don't need freezing, which keeps storage simple.
Choosing recipes
Each recipe pairs one protein with vegetables and fruit. Beef comes with sweet potato, apple and broccoli. One chicken version adds carrot and apple to sweet potato, while another uses rice, courgette and mango. If you're unsure what your dog will like, mixed selection packs and bundles let you test several flavours at once. Natural treats and chews work as training rewards between meals.
Ordering and support
Single orders are fine, and a subscription with regular deliveries is available if you'd rather not reorder by hand. Delivery is free on UK orders over £35. Pay by Visa, Mastercard or PayPal. Problems are covered by a satisfaction guarantee: contact the team at [email protected], which answers emails around the clock.
Fidelis quick facts
| Free delivery | On orders over £35 |
|---|---|
| Delivery | <p>Free UK delivery on orders over £35. Subscription options available.</p> |
| Returns | <p>Satisfaction guarantee. Contact customer service for issues.</p> |
| Payment methods | Visa, Mastercard, PayPal |
| Headquarters | United Kingdom |
| Stores | Online only |
Fidelis contact
- Website
- fidelisdog.co.uk
- Hours
- 24/7 via email
Fidelis FAQs
Do I have to subscribe to buy from Fidelis?
No. You can place one-off orders whenever you need food, though a subscription with regular deliveries is available for convenience.
Is there a Fidelis recipe for older dogs?
Yes. Recipes are offered for puppies, adult dogs and seniors, so you can match the food to your dog's life stage.
Where do Fidelis orders ship from?
Orders are dispatched from a fulfilment centre in Germany to UK addresses. Delivery is free once your order is over £35.
How do I contact Fidelis about a problem?
Email [email protected] at any time of day. The shop offers a satisfaction guarantee and asks customers to get in touch about any issue.
