BTOMIC
BTOMIC is a watch label selling automatic wristwatches online, pairing sapphire crystal with forged carbon fibre. The store is run by a Hong Kong company, so UK buyers are ordering from an overseas business. Every watch family has its own matching strap, sold on its own, which makes changing the look of a watch easy. It suits buyers who want a carbon fibre automatic and like to swap straps.
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About BTOMIC
The watch line-up
BTOMIC groups its automatics into named families, usually with a model code attached. Names on the site include Monza, Icetice, Forcetice, Aether, Ironpath, Golden Coast, Argus, Argus II, Tyche and Champion. Sapphire crystal and forged carbon fibre feature across the range. A strap is designed for every family, so the Golden Coast band, for instance, fits the BA-238. The brand's story credits a founder and lead designer with a fashion background, with watchmakers joining afterwards.
Ordering to the UK
UK orders ship free on the standard service, which needs 8 to 12 days. Express shipping, priced by parcel weight, cuts that to 5 to 7 days. Processing starts within one business day. Parcels are dispatched from whichever warehouse suits the address, in Germany, Hong Kong, Switzerland or the United States. Because a watch can arrive from outside the UK, any customs charges or import duties fall to the buyer. BTOMIC delivers to 46 countries in all.
Returns and the warranty
Returns need approval from customer service first, and the request must reach them within 30 days of delivery. The watch has to be unworn and resaleable, with all its original packaging and certificates; a lost certificate carries a replacement fee. Engraved and custom pieces cannot go back. Buyers cover the cost of sending a watch back, except when it is faulty. Refunds go to the original payment method within 7 business days of BTOMIC receiving the parcel. Each watch comes with a 2-year warranty, and claims fall under the brand's own repair and warranty policy.
BTOMIC quick facts
| Delivery | UK standard delivery free on all orders, 8 to 12 days; express 5 to 7 days, charged by parcel weight. Processing starts within one business day; ships from warehouses in the US, Switzerland, Germany or Hong Kong, and any import duties are paid by the buyer. US free standard 7 to 12 days (express 2 to 4); EU, Canada and Australia 8 to 12 days. |
|---|---|
| Returns | Request a return within 30 days of delivery and get authorisation from customer service before sending. Watches must be unworn and in saleable condition with all original packaging and certificates (a missing certificate incurs a replacement fee). Engraved and custom orders are excluded. The customer pays return postage unless the item is faulty. Refunds are processed within 7 business days of receipt, to the original payment method. |
| International shipping | Yes |
BTOMIC contact
- Website
- btomic.com
- Phone
- +1 (347) 459-1491
- service@btomic.com
- Hours
- Monday to Friday, 9am to 5pm Pacific Time
BTOMIC FAQs
Where are BTOMIC watches shipped from?
Orders leave one of four fulfilment warehouses, in Germany, Hong Kong, Switzerland or the United States, chosen by where the parcel is going. If customs charges or import duties apply, the buyer pays them.
How quickly does BTOMIC send out an order?
Processing begins within one business day. Free standard shipping to the UK then needs 8 to 12 days. Express gets there in 5 to 7 days, with a fee based on parcel weight.
What are BTOMIC watches made from?
The brand points to three things: automatic movements, sapphire crystal glass and forged carbon fibre. Each watch family also has a strap designed specifically for it.
Can an engraved BTOMIC watch be returned?
No. Engraved and custom orders are excluded. Other watches qualify if customer service approves the return and the request comes within 30 days of delivery. They must be unworn and complete with packaging and certificates.
Is BTOMIC a UK company?
No. Its terms name BTOMIC Group Limited, whose address is in the Kwai Chung district of Hong Kong. UK shoppers should allow for possible import duties, which the buyer covers.