Best Western
Best Western is a hotel brand with more than 250 properties across Great Britain, each one independently owned and run. You'll find them in cities such as London, Edinburgh and Cardiff, out in the countryside, by the coast and close to several big airports. It suits travellers who want a familiar name for a city break, a family trip or a work stay. Points are earned along the way.
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More ways to save at Best Western
- Student discountBest Western UK offers a 5% student discount via Student Beans, making your stays more affordable.
- NHS discountBest Western Hotels provide a 5% NHS discount, often including free breakfast, as a thank you to healthcare workers. Special rates may also apply for government employees.
- Military discountBest Western offers military members, including active duty, veterans, and their immediate families, an up to 10-25% discount. Military personnel can also get an automatic upgrade to Gold Elite Status with Best Western Service Rewards, earning a 10% bonus on points.
- Join Best Western RewardsEarn points on every stay that can be redeemed for free nights, gift cards, and travel rewards.
- Gift cardsAvailable if you're buying for someone else.
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About Best Western
Choosing a hotel
Because every hotel has its own owner, no two feel quite the same, and they range from small boutique places to larger full-service properties. City options include London, Manchester, Edinburgh and Cardiff, and there are hotels near Birmingham, East Midlands, Heathrow and Manchester airports. Rooms can be booked on the website or through the Best Western To Go app, which also handles changes to existing reservations.
Booking and cancelling
This is a booking site rather than a shop, so nothing is posted: confirmation arrives by email straight away. Cancellation terms depend on the rate and the hotel. Many rates can be cancelled free of charge until 24 to 48 hours before arrival, but read the conditions before paying. Visa, Mastercard, American Express and PayPal are accepted, and gift cards are available if you're treating someone else.
Rewards and discounts
Best Western Rewards is free to join. Members collect points on qualifying stays and can spend them on free nights with no blackout dates, or on gift cards. Frequent guests climb higher status tiers. Students can get money off via Student Beans. NHS and healthcare staff have their own rate, often with breakfast included. Serving and former military personnel get discounts and are moved up to Gold Elite in the Service Rewards scheme.
Sustainability at Best Western
Best Western is committed to responsible tourism and continuously explores ways to enhance environmental performance across its properties. While specific details were not provided on the dedicated page, the brand aims to contribute positively to the communities and environments where its hotels operate.
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Best Western quick facts
| Delivery | <p>Bookings confirmed instantly via email. No physical delivery required.</p> |
|---|---|
| Returns | <p>Cancellation policies vary by rate and property. Many rates offer free cancellation up to 24-48 hours before arrival.</p> |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Best Western Rewards |
| Founded | 1946 |
| Headquarters | Phoenix, Arizona, USA (Best Western UK operates independently) |
| Parent company | Best Western International |
| Stores | 250+ hotels across Great Britain |
Best Western contact
- Website
- bestwestern.com
- Phone
- 1-800-780-7234
- Hours
- 24 hours a day, 7 days a week
Best Western FAQs
How do I know my booking has gone through?
Bookings are confirmed instantly by email. There's nothing to post or collect, so keep that email handy in case you need to change anything.
Can I cancel a Best Western room for free?
Often, yes. Many rates allow free cancellation until 24 to 48 hours before arrival. Terms vary by rate and hotel, so check them before you book.
Is there a Best Western close to the airport I'm flying from?
There are Best Western hotels near Birmingham, East Midlands, Heathrow and Manchester airports, among other major UK airports. Search by location on the website or app.
What do Best Western Rewards points buy?
Points from qualifying stays can be turned into free nights with no blackout dates, or into gift cards and other rewards. Joining costs nothing.
Is there a discount for NHS staff?
Yes. NHS and healthcare workers get a dedicated rate, often with breakfast included. Students can save through Student Beans, and military personnel have their own scheme.
