Away
Away is a New York luggage brand, founded in 2015, known for hard-shell suitcases with practical extras. Its range runs from carry-ons to large checked cases, plus bags and packing accessories. UK buyers order online, with free delivery on luggage, and there is also a store in London. It suits frequent flyers and holidaymakers who want a well-built case with a long warranty.
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About Away
Suitcases and bags
The suitcases have lightweight polycarbonate shells, 360-degree spinner wheels and TSA-approved locks. An interior compression system helps fit more in. Some models take a removable battery charger for topping up a phone on the move. Carry-on sizes suit short trips, while the larger checked cases are meant for longer holidays. Beyond cases there are backpacks, duffels and weekender bags, and accessories including passport holders, packing cubes and toiletry bags.
Delivery to the UK
Luggage ships free to UK addresses. Orders take 1-3 business days to process and then 2-4 business days with UPS. Away accepts Visa, Mastercard, American Express, PayPal and Apple Pay, and gift cards are available. If you would rather see a case before buying, Away has a London store, alongside others in the USA and Canada.
Returns and warranty
Unused items can be returned or exchanged free within 100 days, and UK customers get a prepaid return label. Every suitcase carries a limited lifetime warranty. Students can claim a discount after verifying with ID.me, which also verifies medical staff and military members for their own discounts. Customer service works by email and chat.
Away quick facts
| Delivery | <p>Free shipping on luggage orders to the UK. 1-3 business day processing, then 2-4 business days delivery via UPS. Prepaid return labels provided for UK customers.</p> |
|---|---|
| Returns | <p>Free returns and exchanges for the first 100 days on unused items. Limited lifetime warranty on all suitcases.</p> |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Gift cards | Yes |
| Loyalty scheme | Refer-a-Friend Program |
| Founded | 2015 |
| Headquarters | New York City, USA |
| Parent company | Away |
| Stores | Stores in USA, UK (London), and Canada |
Away contact
- Website
- awaytravel.com
- help@awaytravel.com
- Hours
- Chat support: 10 AM - 8 PM ET
Away FAQs
How long does an Away order take to reach the UK?
Allow 1-3 business days for processing, then 2-4 business days for UPS delivery. Shipping on luggage orders to the UK is free.
Can I see Away luggage in person in the UK?
Yes. Away has a store in London, as well as stores in the USA and Canada. The full range can also be ordered online.
Which payment methods does Away accept?
Away takes Visa, Mastercard and American Express cards, plus PayPal and Apple Pay. Gift cards are also sold if you're buying for a traveller.
