travelup
TravelUp is an online travel agent with its registered office in Reading, selling flights, hotel stays and package holidays to destinations around the world. Bookings run through its website or app, and confirmations and e-tickets arrive by email. It suits travellers who like to compare airlines and hotels in one search and pay for the whole trip together.
25voucher codes1offerNewest deal 2nd October 2026
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Our pick at travelup
Save £60 on TravelUp Bookings Over £1299 with Code TU60
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More ways to save at travelup
- Student discountTravelUp offers student discounts, including up to £12 off flights and hotel bookings with a TOTUM membership. A £100 off promo code for students spending over £1000 is also available, requiring student ID.
- NHS discountInformation on NHS/healthcare worker discounts is conflicting. Some sources suggest up to 15% off or Blue Light offers, while others state there isn't a specific NHS discount currently available. It's recommended to check their website for the latest offers.
- Military discountTravelUp does not currently offer specific military personnel discounts, but military members may be able to get 20% off using a regular TravelUp promo code (QR10). Occasional military-only promotions may be available on specific national days.
- Join TravelUp PrimeTravelUp Prime allows customers to earn points on flights, hotels, packages, and add-ons, which can be redeemed like cash at checkout (100 points = £1 off). There is also an upgraded tier, Prime+, for faster earning, exclusive perks, and priority service. Booking on the app can unlock bonus points.
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About travelup
What you can book
Flights cover domestic hops and long-haul routes, from economy through to business class. Hotels range from budget rooms to large resorts and boutique stays. Package holidays pair a flight with a hotel in one booking, and add-ons can be included before you pay.
Points and perks
TravelUp Prime is the loyalty scheme. Members collect points whenever they book a flight, hotel, package or add-on, and 100 points are worth £1 at checkout. A higher Prime+ tier earns faster, and booking in the app can bring bonus points. Students can get reduced rates by verifying through TOTUM.
Before you book
Cancellation and refund rules belong to the airline, hotel or tour operator, so read the conditions on each booking before paying. Payment is by Visa, Mastercard, American Express or PayPal. General support runs around the clock by phone and email, and UK callers have a Reading number. The company was founded in 2004 and has further offices in Spain, India, Pakistan, the UAE and the US.
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travelup quick facts
| Delivery | As an online travel booking platform, TravelUp does not have physical product delivery. All bookings are digital, with e-tickets and confirmations sent via email. |
|---|---|
| Returns | Cancellation and refund policies for flights, hotels, and package holidays booked through TravelUp are subject to the terms and conditions of the individual airlines, hotels, and tour operators. Customers should review the specific booking conditions at the time of purchase. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | TravelUp Prime |
| Founded | 2004 |
| Headquarters | Reading, Berkshire, United Kingdom |
| Parent company | TravelUp Group PLC |
| Stores | Online only |
travelup contact
- Website
- travelup.com
- Hours
- General customer service is 24/7. UK specific lines operate with varying hours, typically Mon-Sun from 8am/9am to 5pm/10pm depending on the service.
travelup FAQs
Is there a UK phone number for TravelUp?
Yes. UK queries go to 0118-955-6400, and general customer service is available 24 hours a day by phone and email.
What are Prime points worth?
Every 100 points equals £1, which can be spent at checkout on a later booking. Points build up with every flight, hotel, package or extra booked.
What if I need to cancel a trip?
Refunds depend on the terms of the airline, hotel or tour operator involved. Check the booking conditions shown before you pay, as they differ by supplier.
Can I visit a TravelUp branch?
No. TravelUp trades only online, through its website and app, so all bookings and travel documents are handled digitally.
