
Compass Hospitality
Compass Hospitality is a hotel management group, set up in 2019 and run from Bangkok. Its hotels and resorts are spread across the UK, Thailand, Malaysia and Sri Lanka. Properties trade under four brands, Ananda Spa Resorts, Citin, Citrus and Compass, from city hotels to quiet spa retreats. Bookings are made online and confirmed by email.
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- Join Compass Hospitality MembershipMembers enjoy benefits including room upgrades, late checkouts, special rates, and exclusive promotions across all Compass Hospitality properties.
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About Compass Hospitality
The brands
Each of the four labels covers a different kind of stay. Some are boutique hotels in city locations, while Ananda Spa Resorts focuses on spa breaks. The group also manages White Label Hotels alongside its own brands. Business travellers and holidaymakers are both catered for.
Where you can stay
Most of the portfolio is in Asia, spread across Thailand, Malaysia and Sri Lanka. The group also runs several hotels in the UK, handy for a domestic break.
Booking terms to check
How flexible a booking is depends on the rate. Prepaid rates cannot be changed or cancelled, and deposits are not refunded. Flexible rates can be cancelled, but doing so within three days of check-in costs one night's charge. Payment is by Visa or Mastercard. There is no gift card option.
A free membership scheme gives members perks such as room upgrades, late check-out and special rates. It is worth signing up before making a reservation. After paying, an email confirmation arrives with the reservation details, and there is nothing physical to deliver.
Compass Hospitality quick facts
| Delivery | Compass Hospitality is a hotel booking platform. After booking online, you receive an email confirmation with your reservation details. No physical delivery is involved. |
|---|---|
| Returns | Cancellation policies vary by rate type. Prepaid reservations cannot be changed or cancelled and deposits are non-refundable. For flexible rates, cancellation within 3 days of check-in incurs a 1-night charge. |
| Payment methods | Visa, Mastercard |
| Loyalty scheme | Compass Hospitality Membership |
| Founded | 2019 |
| Headquarters | Bangkok, Thailand |
| Stores | Multiple hotels worldwide |
Compass Hospitality contact
- Website
- compasshospitality.com
- Hours
- Monday to Friday, 9am - 6pm (Thailand time)
Compass Hospitality FAQs
Where is Compass Hospitality based?
The group is headquartered in Bangkok, Thailand, and was established in 2019. It manages properties in four countries, including the UK.
Can a prepaid booking be refunded?
No. Prepaid reservations cannot be changed or cancelled, and any deposit is non-refundable. Choose a flexible rate if plans might change.
How will I know my booking has gone through?
An email confirmation with the reservation details is sent after booking online. There is nothing physical to deliver.
Which cards are accepted?
Compass Hospitality takes Visa and Mastercard for bookings. Gift cards are not offered by the group.