New Look
New Look is a British high-street fashion chain, founded in 1969 and based in Weymouth, Dorset. Online and across roughly 340 stores, it sells womenswear, menswear and teen clothing, plus shoes, bags and jewellery. It suits shoppers who want to keep up with trends on a sensible budget. Click and collect, next-day delivery and free returns to any store make ordering easy.
1voucher codes10offersNewest deal 20th October 2026
★ Our pick
10%OFF
Our pick at New Look
10% Off Your First Purchase on the New Look App
Why this one: The only one live right now. Picks follow these rules; nobody pays for them.
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New Look voucher codes1
New Look offers10
More ways to save at New Look
- Student discount20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card.
- NHS discount15% off full-price items via Blue Light Card (online code or in-store with card and ID).
- Military discount15% off full-price items via Blue Light Card or Defence Discount Service.
- Join Club New Look• Free to join • Exclusive Club Prices on hundreds of products • Preview access to new collections before non-members • Special offers and discounts throughout the year • Birthday discount code (add date of birth to account) • £5 off first order when signing up for emails
- Free delivery over £50Top your basket up past £50 and delivery costs nothing.
- Click & CollectSkip delivery fees by collecting in store.
- Gift cardsAvailable if you're buying for someone else.
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About New Look
Inside the range
Women's clothing is the biggest section, covering dresses, skirts, tops, denim, tailoring, loungewear and coats. The men's line has shirts, trousers, jackets and casual pieces, and teens get their own edit. Footwear runs from trainers and sandals to heels and boots. Bags, belts, scarves and jewellery finish an outfit.
Delivery, returns and paying
Standard delivery costs £2.99 and takes 3-5 working days. Full-price orders over £50 go free, and next-day delivery is available. Frequent shoppers can buy a Delivery Pass for £19.99 a year to cover unlimited deliveries. Click and collect is offered, and New Look ships internationally.
Most items can go back within 28 days if unworn with tags on. Store returns are free using a QR code from the online returns portal. Refunds are processed within 14 days, then take 3-5 working days to reach you. Checkout accepts Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay and Klarna.
Extras worth knowing
Membership of Club New Look costs nothing and brings member pricing and birthday rewards. Students can verify through UNiDAYS or Student Beans online, or show a TOTUM card in store. Members of Defence Discount Service and Blue Light Card get savings too. Gift cards are sold. On sustainability, the brand targets net zero by 2040. Its cotton is sourced through the Better Cotton Initiative.
Sustainability at New Look
New Look's 'Kind to Our Core' strategy targets Net Zero by 2040 and 46% emissions reduction by 2031. Over 77% of clothing features sustainable attributes, with 100% lower-impact cotton sourced via Better Cotton Initiative. They use recycled materials, TENCEL lyocell, and LENZING ECOVERO viscose. First UK retailer to partner with TrusTrace for supply chain transparency. Partnered with Neighbourly supporting 350 UK charities and signed ACT agreement supporting fair wages for garment workers.
New Look quick facts
| Free delivery | On orders over £50 |
|---|---|
| Delivery | Standard delivery £2.99 (3-5 working days), free over £50 on full-price items. Next Day delivery available. Delivery Pass £19.99/year for unlimited free delivery. |
| Returns | 28 days to return items in unworn condition with tags attached. Sale items: 14 days. Free returns to any New Look store with QR code from returns portal. Refunds processed within 14 days, then 3-5 working days to original payment method. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Klarna |
| Gift cards | Yes |
| Loyalty scheme | Club New Look |
| Founded | 1969 |
| Headquarters | New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ |
| Parent company | Brait SE (acquired 2015) |
| Stores | approx 340 |
New Look contact
- Website
- newlook.com
- Hours
- Monday-Friday 8:30am-5pm (online contact form and virtual assistant)
New Look FAQs
How much does New Look delivery cost?
Standard delivery is £2.99 and arrives in 3-5 working days. It's free on full-price orders over £50, and next-day delivery is also available.
Is the Delivery Pass worth it?
The Delivery Pass costs £19.99 a year and covers unlimited deliveries, so it suits anyone who orders several times a year.
Can I take an online order back to a shop?
Yes. Get a QR code from the returns portal and drop the parcel at any New Look store free of charge. Clothes should be unworn and still have their tags.
Which payment methods are accepted?
Visa, Mastercard, Amex and Maestro cards are accepted, plus PayPal, Apple Pay, Google Pay and Klarna.
Does New Look ship abroad?
Yes, international shipping is available. UK shoppers can also choose click and collect to pick up from a store.
