National Express Coaches
National Express runs scheduled coach services across Great Britain, covering more than 550 routes and over 900 stops. It links cities, smaller towns and airports, including direct coaches to Stansted. The company started in 1972, is based in Birmingham and belongs to Mobico Group PLC. Tickets are booked online, and the ticket type you choose decides how flexible your trip is.
About National Express Coaches
Choosing a ticket
Three ticket types shape what you can change later. With a Fully Flexible ticket, both changes and refunds are handled in My Account. A Standard ticket can be changed there too, though the Customer Contact Centre won't refund it. Restricted fares are generally non-refundable. Whatever the type, the start and end points of a journey are fixed once booked, so check them before paying. Fares can be paid with Visa, Mastercard, American Express or PayPal.
On the coach
A suitcase and a piece of hand luggage are included in every fare. Children under 14 must travel with someone aged 16 or over. Those aged 14 or 15 may ride alone between 5am and 10pm. They need proof of age or written permission signed by a parent or guardian. Most stops are accessible to wheelchair users. Call at least 36 hours before travel to confirm your needs can be met.
Help and concessions
Live Chat runs seven days a week from 8am to 6pm, and the FAQ pages answer most common questions. Phone lines cover general enquiries and new bookings. Students can get reduced fares by verifying through TOTUM, UNiDAYS, Student Beans or Prime Offers. They must book online at least 24 hours ahead. Serving armed forces members can save through the Defence Discount Service. A Disabled Coachcard is also available. Gift cards are not sold.
National Express Coaches quick facts
| Returns | Refunds and amendments depend on ticket type. Fully Flexible tickets can be refunded/amended via My Account. Standard tickets can be amended via My Account but are non-refundable by the Customer Contact Centre. Restricted tickets are non-refundable. Departure/arrival locations cannot be changed. |
|---|---|
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | NX Rewards |
| Founded | 1972 |
| Headquarters | Birmingham, England |
| Parent company | Mobico Group PLC |
| Stores | Over 900 stops across the UK |
National Express Coaches contact
- Website
- nationalexpress.com
- Phone
- 0371 781 8181
- Hours
- General enquiries: 7 days a week, 9 am - 5 pm. New bookings: 7 days a week, 10 am - 6 pm.
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National Express Coaches FAQs
Can I get a refund on a National Express ticket?
Only Fully Flexible tickets can be refunded, through My Account. Standard tickets can be changed but not refunded by the contact centre, and Restricted tickets are generally non-refundable.
How much luggage can I take on a National Express coach?
Every passenger can take a suitcase plus a piece of hand luggage without paying more. Size and weight limits are listed on the website.
Can a teenager travel alone on National Express?
Passengers aged 14 or 15 can travel unaccompanied between 5am and 10pm with proof of age or a signed parental letter. Under-14s need a companion aged 16 or over.
Is National Express wheelchair accessible?
Most stops on the network are accessible to wheelchair users. Call at least 36 hours before travel to check the current situation for your route.
