MSI
MSI is a Taiwanese computer hardware maker selling gaming and business laptops, monitors, graphics cards and motherboards through its own UK web store.
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About MSI
MSI (Micro-Star International Co., Ltd.) is a Taiwanese computer hardware maker founded on 4 August 1986 by Joseph Hsu and four co-founders, with headquarters in Zhonghe, New Taipei. Its UK web store sells MSI laptops, monitors and PC components in pounds sterling with VAT included, and the store's terms say it is operated by MSI together with authorised partners.
What MSI sells
- Gaming laptops in the Vector, Crosshair and Cyborg series, plus Prestige laptops for business and everyday work
- Claw handheld gaming PCs
- Monitors in the MAG, MPG and PRO series, including QD-OLED gaming screens, in sizes from 16 to 49 inches
- NVIDIA GeForce RTX 50 series graphics cards and motherboards for Intel and AMD processors
- Power supplies, liquid coolers, PC cases, networking equipment and gaming keyboards
Warranty periods on the store's warranty page run from the purchase date: 36 months for graphics cards, monitors and motherboards, 12, 24 or 36 months for laptops depending on the model, 24 months for PC cases and gaming peripherals, and up to 144 months for some power supplies. Cosmetic defects are excluded. Buyers must create an MSI account before placing an order.
Delivery and returns
The store delivers only to homes and businesses on mainland UK, and not to PO boxes. Standard delivery takes 2 to 3 working days from order confirmation and is free on orders over £150; for smaller orders the charge is calculated at checkout from the order value, size and destination. Couriers deliver Monday to Friday between 7am and 10pm and send a time slot by text or email on the day.
Buyers have 14 days from receiving an order to cancel it, then a further 14 days to send the goods back in resellable condition with all packaging, accessories and paperwork. Return postage is the buyer's cost unless the item is faulty or arrived damaged. Faulty goods can be rejected for a full refund within 30 days of delivery, and refunds are processed to the original payment method within 14 days of the return arriving.
Ways to save at MSI
New customers can unlock a £20 welcome voucher on a first order over £150 (checked October 2026), and the store has a sale section for laptops, monitors and components.
MSI quick facts
| Free delivery | On orders over £150 |
|---|---|
| Delivery | Mainland UK only, no PO boxes: standard delivery 2-3 working days from order confirmation; free over £150, otherwise charged at checkout by order value, size and location. Couriers deliver Mon-Fri 7am-10pm with a time slot sent by text or email; a signature may be required. No deliveries outside mainland UK. |
| Returns | Cancel within 14 days of receiving the order, then return within a further 14 days in resellable condition with all packaging, accessories and documents. The customer pays return postage unless the item is faulty or damaged in transit. Faulty goods: full refund within 30 days of delivery, then repair or replacement. Refunds within 14 days of receiving the return, to the original payment method. |
| Payment methods | Visa, Mastercard |
| Founded | 1986 |
| Headquarters | Zhonghe, New Taipei, Taiwan |
MSI FAQs
How much is MSI UK delivery?
Standard delivery to mainland UK is free on orders over £150, and the charge for smaller orders is shown at checkout. Orders arrive in 2 to 3 working days from confirmation, and the store does not deliver to PO boxes or outside mainland UK.
What is the MSI UK store's returns policy?
Orders can be cancelled within 14 days of delivery, followed by a further 14 days to return the goods in resellable condition with all packaging and accessories. The buyer pays return postage unless the item is faulty or was damaged in transit.
How long is the warranty on MSI products bought in the UK?
MSI's UK store lists 36 months for graphics cards, monitors and motherboards, 12 to 36 months for laptops depending on the model, and 12 months for handheld PCs. Cover runs from the purchase date and excludes cosmetic defects.
Who owns MSI and where is it based?
MSI is Micro-Star International Co., Ltd., a Taiwanese company headquartered in Zhonghe, New Taipei, and listed on the Taiwan Stock Exchange as 2377. Joseph Hsu and four co-founders set it up on 4 August 1986.
Do shoppers need an account to buy from MSI's UK store?
Yes. The store's FAQ says buyers must create and log in to an MSI membership account before placing an order. Registered members can also record their products for warranty through the Member Centre.
How do shoppers contact the MSI UK store?
Product questions before buying go to [email protected], while order, delivery, return and refund queries go to [email protected]. Technical support and warranty claims are handled through MSI's support centre.