Madame Tussauds
Madame Tussauds is the wax museum that sculptor Marie Tussaud founded in London in 1835. The London attraction on Marylebone Road puts visitors next to lifelike figures of film stars, royals, musicians and sporting heroes. It has more than 25 locations worldwide and is run by Merlin Entertainments. The UK website sells timed tickets as e-tickets.
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More ways to save at Madame Tussauds
- Student discountStudent discount available with valid student ID at the attraction.
- NHS discountNHS/healthcare worker discounts are available for Madame Tussauds London through the Blue Light Card, offering 20% off. Health Service Discounts also mentions savings for NHS staff.
- Military discountArmed forces discount available with valid military ID.
- Join Merlin Annual PassAnnual Pass holders get unlimited entry to Madame Tussauds and other Merlin attractions, plus discounts on food, merchandise and special events.
- Gift cardsAvailable if you're buying for someone else.
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About Madame Tussauds
Inside the attraction
Figures are grouped into themed zones covering film, music, sport, royalty and history. Interactive exhibits and rides sit alongside the waxworks, and posing for photos is part of the fun. Younger children may find the Chamber of Horrors too scary, so plan the route with them in mind. Most visitors spend two to three hours inside.
Booking and changes
Tickets are bought online and arrive straight away as e-tickets by email. Print them or show them on your phone at the door. The Booking Guarantee lets you move your visit up to three times. Changes must be made at least an hour before your arrival slot. Refund rules depend on the ticket type, so read them before paying.
Getting more from a visit
Children under two go in free. The Merlin Annual Pass covers a year of visits here and at other Merlin attractions. Students with valid ID can get a reduced rate, and there are schemes for NHS staff and the armed forces. Gift cards are sold for anyone planning a present.
Sustainability at Madame Tussauds
As part of Merlin Entertainment, Madame Tussauds participates in company-wide sustainability initiatives including energy efficiency, waste reduction and community engagement programmes.
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Madame Tussauds quick facts
| Delivery | E-tickets delivered instantly via email after booking. Print at home or show on mobile device. No physical ticket delivery required. |
|---|---|
| Returns | Tickets can be moved up to 3 times with Booking Guarantee. Changes must be made at least 1 hour before arrival time. Refund policies vary by ticket type. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Merlin Annual Pass |
| Founded | 1835 |
| Headquarters | London, UK |
| Parent company | Merlin Entertainment |
| Stores | Multiple locations worldwide |
Madame Tussauds contact
- Website
- madametussauds.co.uk
- Phone
- 0207 487 0351
- Hours
- Daily during attraction opening hours
Madame Tussauds FAQs
How are Madame Tussauds tickets delivered?
They are e-tickets, sent by email as soon as you book. You can print them at home or show them on a phone; nothing is posted.
Is a refund possible if plans change?
Refund terms differ by ticket type. The Booking Guarantee is the other route. It lets you move your date up to three times if you change it an hour or more before arrival.
Does the Merlin Annual Pass cover Madame Tussauds?
Yes. Madame Tussauds is a Merlin Entertainments attraction, so the Merlin Annual Pass includes entry along with access to other Merlin sites for a year.
How can I contact Madame Tussauds London?
Call customer service on 0207 487 0351 or use the online chat on the website. Both handle questions about bookings and visits.
