JOY
JOY is a British womenswear shop that started out on Coldharbour Lane and now designs its own label, Louche. Clothes are made by women for women, with real emphasis on fit, decent fabrics and details such as pockets. Besides dresses and knitwear, the site sells bags, jewellery, homeware and gifts, which makes it handy for presents as well as your own wardrobe.
Our pick at JOY
Up to 75% off womenswear in the outlet: coats £35, dresses and jumpsuits £25, trousers £18, skirts and tops £15
Why this one: The biggest saving of the 4 offers here. Picks follow these rules; nobody pays for them.
JOY offers4
On sale at JOY12
All products
Popular at JOY
All products
More ways to save at JOY
- Join JOY ClubJoin the JOY Club to stay connected and receive updates. While specific benefits are not detailed, loyalty clubs typically offer members exclusive offers, early access to sales, and special promotions.
- Free delivery over £75Top your basket up past £75 and delivery costs nothing.
Never miss a JOY deal
Follow JOY and its new codes, offers and price drops land in your feed. Save any deal to come back to it.
About JOY
Fit comes first
Every style is tried on a size 12 model before it makes the cut, and only designs that flatter and feel comfortable are kept. The look nods to trends without chasing them. Reviewers regularly mention fabric quality and practical pockets.
The range
Dresses come in midi, mini and tea shapes, with coats, jackets, tops, skirts and trousers alongside. Jumpsuits, playsuits, sweatshirts and knitwear fill out the clothing side. Beyond that, JOY stocks bags and jewellery to finish an outfit, plus a homeware and gift section.
Delivery and exchanges
UK orders over £75 ship free, and faster services such as next day delivery can be picked at checkout. Overseas orders go out with all duties paid, so customers abroad know the full cost up front. Read the returns terms on JOY's own site before ordering, though shoppers describe its exchange policy as very helpful when a size is wrong. Visa, Mastercard and PayPal are accepted, and the JOY Club keeps members up to date with the brand. Questions go to the customer service team by email.
JOY quick facts
| Free delivery | On orders over £75 |
|---|---|
| Delivery | JOY offers free UK delivery on all orders over £75. They also provide international shipping with all duties paid, ensuring a smooth and transparent process for customers worldwide. Specific delivery options (e.g., standard, next day) are available. |
| Returns | JOY is noted for its 'very helpful exchange policy', indicating a customer-friendly approach to returns and exchanges. While full details are not provided, customer testimonials suggest a straightforward process for sizing adjustments and returns. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal |
| Loyalty scheme | JOY Club |
JOY contact
- Website
- joythestore.com
JOY FAQs
What is the minimum spend for free delivery at JOY?
UK orders over £75 ship free of charge. Below that amount, standard delivery charges apply.
What is Louche?
Louche is JOY's own exclusive clothing label, designed by women for women and fitted on a size 12 model.
Does JOY send orders abroad?
Yes. JOY ships internationally, and every overseas parcel is sent with all duties already paid.
How do I get in touch with JOY?
Email the customer service team at [email protected] with any question about an order or product.