Jetty
Jetty is a surf and outdoor apparel brand from New Jersey, started in 2003 and certified as a B Corporation, selling flannel shirts, fleece hoodies, boardshorts and wetsuits.
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About Jetty
Jetty is a surf and outdoor clothing brand that five friends started in New Jersey in 2003, pooling $200 each, according to the brand's history page. Based in Stafford Township, it holds B Corp certification, runs a flagship store in Manahawkin and a second shop in Long Branch, and sells online to UK shoppers in pounds sterling.
What Jetty sells
- Men's tees and graphics, shirts and flannels, sweaters, hoodies and fleece, jackets and trousers
- Boardshorts, swim trunks, UV protection shirts and wetsuits
- Women's tops, dresses and skirts, swimwear, activewear and matching sets
- Youth and toddler tees, hoodies and base layers, plus infant jumpers
- Hats, bags, stickers, mugs and drinkware, dog accessories and gift cards
Some pieces use Oystex, a fabric the brand says blends oyster shells with recycled plastics. Jetty Ink, the company's custom printing arm, works with water-based inks, and the Jetty Rock Foundation, a 501(c)(3) charity formed in June 2013 after Hurricane Sandy relief work, has donated more than $2.7 million, the company says.
Delivery and returns
Jetty ships to selected countries, the UK among them; the checkout confirms whether an address is covered and adds the international shipping fee, which the customer pays. Most orders leave within 1 to 2 business days, with orders placed after 12pm EST or at weekends handled the next business day, and international delivery takes 7 to 21 business days. US orders over $150 ship free.
UK buyers should note that orders shipped outside the United States cannot be returned, exchanged or refunded under Jetty's policy. US orders can be returned within 30 days of delivery for a refund, or up to 60 days for store credit or an exchange, with items unused, unwashed and still tagged. A $9 fee comes off mailed returns unless the optional Return Coverage was bought at checkout.
Sustainability at Jetty
Certified B Corporation (listed in B Lab's directory). Oystex fabric blends oyster shells with recycled plastics, according to Jetty; Jetty Ink prints with water-based inks.
Jetty quick facts
| Delivery | UK and other international: ships to selected countries; shipping fee calculated at checkout and paid by the customer; 7–21 business days. Most orders ship within 1–2 business days (after 12pm EST or at weekends: next business day). US: free over $150, standard 3–7 business days. |
|---|---|
| Returns | Orders shipped outside the US (including the UK) cannot be returned, exchanged or refunded. US orders: refund within 30 days of delivery, store credit or exchange up to 60 days; items unused, unwashed, tags attached; $9 fee on mailed returns unless Return Coverage ($2.95) was bought. Damaged or defective items: email [email protected] with photos. |
| International shipping | Yes |
| Gift cards | Yes |
| Founded | 2003 |
| Headquarters | Stafford Township, New Jersey |
Jetty contact
- Website
- jettylife.com
- Phone
- 800-900-6435 ext. 4
- orders@jettylife.com
- Hours
- Monday to Friday, 9am to 5pm
Jetty FAQs
How much is Jetty delivery to the UK?
International shipping fees are calculated at checkout and paid by the customer, and delivery outside the US takes 7 to 21 business days. Most Jetty orders ship within 1 to 2 business days of being placed.
Can UK orders from Jetty be returned?
No. Jetty's policy treats orders shipped outside the United States as non-returnable, so they cannot be returned, exchanged or refunded. The policy asks anyone receiving a damaged or defective item to email [email protected] with photos and details.
What is Jetty's returns policy in the US?
US orders can be returned within 30 days of delivery for a refund, or within 60 days for store credit or an exchange. Items must be unused, unwashed and tagged, and a $9 fee is deducted from mailed returns unless Return Coverage was added for $2.95.
When was Jetty founded?
Jetty was founded in 2003 by five friends from New Jersey who each put $200 into a hat, according to the brand. It is a certified B Corporation and runs the Jetty Rock Foundation charity, formed in 2013.
What is Oystex fabric from Jetty?
Oystex is Jetty's own fabric, which the brand says blends oyster shells with recycled plastics. Jetty also runs an oyster recycling programme and prints graphics with water-based inks through its Jetty Ink division.
How do shoppers contact Jetty customer service?
Jetty's customer service team answers at [email protected] or by phone on 800-900-6435 extension 4, Monday to Friday from 9am to 5pm. Having the order number ready speeds up help with returns and recent purchases.