ilapothecary
ilapothecary is a London brand making natural skincare and home fragrance, founded by Denise Leicester, who spent thirty years as a wellness nurse. Products have been made in the UK since 2018 and are sorted by need, such as sleep, mood or stress. Its shop on Kensington Church Street also offers treatments. It suits anyone who wants aromatherapy-based products for the body and home.
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About ilapothecary
Shopping by mood and need
Shoppers can browse by five solution groups: Stress Regulation, Body Relief, Sleep Restoration, Mood Uplift and Hormonal Rhythm. Home scents take in candles, reed diffusers and room sprays, with the Dream Space and Beat the Blues ranges among them. On the body side, look for SOS Body Balm, Keep Calm Lotion and a deep-relax soak made with magnesium and amethyst. Pulse-point blends, facial oils, hair products, a lip balm and a Beat the Blues perfume round things out. Gift sets and gift cards are sold as well.
According to the brand, every formula is natural and free from synthetics and parabens. Essential oils are paired with herbal, gemstone and homeopathic ingredients.
Delivery and returns at a glance
Spend over £45 and UK delivery is free, usually arriving within 1 to 3 working days. Orders are generally sent within 24 hours, though next-day arrival is not promised, and someone must sign for the parcel. European orders need 3 to 5 working days, and those further afield 3 to 9. Overseas buyers cover customs duties, and Greece and Taiwan are not served. New and unopened products can go back up to 30 days after they arrive for a full refund; start the return in your account. Allow up to four weeks for the money once the carrier has your parcel.
ilapothecary quick facts
| Free delivery | On orders over £45 |
|---|---|
| Delivery | UK: 1 to 3 working days, free over £45; dispatch aimed within 24 hours, signature required (DHL, Royal Mail or Interlink). Europe 3 to 5 working days, rest of world 3 to 9, with charges by country; buyer pays customs duties. No delivery to Greece or Taiwan. |
| Returns | Return new, unopened items within 30 days of delivery for a full refund, starting from the customer account. ilapothecary pays return postage for wrong or defective items. Refunds can take up to four weeks after the parcel is handed to the carrier. |
| International shipping | Yes |
| Gift cards | Yes |
ilapothecary contact
- Website
- ilapothecary.com
ilapothecary FAQs
Is there somewhere to try the products in person?
Yes. Its flagship on Kensington Church Street, west London, stocks the range and takes bookings for treatments.
How long will a face oil last?
Roughly three to four months, by the brand's own estimate. Its room sprays are rated for six to eight months of daily spraying.
Who pays return postage?
You do, unless ilapothecary sent the wrong item or a defective one. In that case the brand covers the cost.
Does ilapothecary deliver to Europe?
Yes. European delivery needs 3 to 5 working days, with costs varying by country. Greece is excluded, and buyers pay any customs duties.
Are there gift options?
Yes. Gift sets are available, and gift cards can be bought for anyone who would rather pick their own products.