Hug Rug
Hug Rug makes rugs and mats in its own factory at Spring Grove Mills, Clayton West, in West Yorkshire. Its speciality is designs you can wash, and many are woven from recycled bottles and cotton. It suits homes that want a washable doormat, a hallway runner or a bath mat. Fans of recycled materials will like it too.
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About Hug Rug
What's on offer
Rugs, runners and doormats that can be washed form the backbone, including a printed eco-washable line. Doormats for inside and out come in coir, cotton or recycled fibre, and some carry pet or charity prints. Bigger rugs use sheepskin, jute, wool, viscose, sisal or recycled PET, in round shapes and sizes up to extra-large. Bath mats come in bamboo, recycled cotton or recycled polyester.
Partner ranges bring patterns from Herdy, Scion, Sophie Allport, Graham & Brown, Morris & Co. and Highgrove by Sanderson. Own-label pieces are guaranteed for five years.
The recycling story
Hug Rug's own figures put its yearly intake at 4.8 million old cotton garments and 11.4 million plastic bottles. Another 147 tonnes of industrial plastic waste goes in too. ECONYL regenerated nylon, which starts out as waste like discarded fishing nets, goes into the outdoor range. The parent company, Phoenox Textiles, is a family firm dating from 1954.
Delivery and returns
Mainland UK orders arrive in 3 to 5 working days for £5.95, and go free above £75. Northern Ireland, the Channel Islands and the Scottish Highlands and Islands pay £20, or £15 over £75.
Unwanted items can go back within 30 days, repacked in their original packaging. Send them at your own cost, or pay £13.50 for a collection. Parcels wider than a metre cannot use ordinary drop-off points.
Sustainability at Hug Rug
Hug Rug says it reuses about 11.4 million plastic bottles, 4.8 million cotton garments and 147 tonnes of industrial plastic waste a year; its outdoor range uses ECONYL regenerated nylon.
Hug Rug quick facts
| Free delivery | On orders over £75 |
|---|---|
| Delivery | Mainland UK standard £5.95, 3 to 5 working days; free over £75. Reduced-price lines up to 7 working days. Northern Ireland, Scottish Highlands and Islands, Channel Islands: £20, or £15 over £75. Europe about 7 working days, cost at checkout; rest of world 5 to 10 working days, priced on request. |
| Returns | Return within 30 days for a refund, repacked in the original packaging and in the condition received. Customer pays return postage or books a £13.50 collection. Refund within 14 days of receipt, minus delivery costs. Hug Rug pays postage on faulty items; made-to-specification items cannot be cancelled. |
| International shipping | Yes |
| Founded | 2007 |
| Headquarters | Clayton West, West Yorkshire |
| Parent company | Phoenox Textiles |
Hug Rug FAQs
Are Hug Rug mats washable?
Many are. Washable designs include rugs, doormats and hallway runners, plus a printed eco-washable line. The help section has care guides for cleaning advice.
Is there a guarantee on Hug Rug products?
Yes. Hug Rug guarantees its own-label products for five years and pays the postage when a faulty item comes back.
How long do Hug Rug refunds take?
Expect the refund, less delivery charges, within 14 days once the return reaches Hug Rug. Items must be sent back within 30 days, repacked as they arrived.
Can I cancel a rug made to my own specification?
No. Pieces made to your own specification can't be cancelled once ordered, so double-check sizes and details first.
Where are Hug Rug products made?
At the company's own Yorkshire factory in Spring Grove Mills, Clayton West, which lies between Barnsley and Huddersfield.