Carpets Online

On the shelves

The carpet side covers Saxony, twist and loop pile, Berber, wool and glitter finishes. Backings come in felt, hessian or Actionback, and rolls are offered in 4m and 5m widths. Named ranges include Lifestyle Floors, Satino Royale, SCS, Full House and Associated Weavers.

Vinyl comes in herringbone, wood and tile looks, alongside LVT and an R11 anti-slip option. Roll ends, gripper rods and underlay between 8mm and 11mm thick complete the order.

Getting it delivered

England and Wales addresses get free delivery once a carpet or vinyl order passes £249. Most orders turn up within 4 working days, though the store asks buyers to allow up to 7. Couriers come on weekdays between 9am and 6pm and leave rolls at ground level. The Scottish Highlands add £24.99 and offshore addresses add £99. Northern Ireland and the Republic of Ireland are not covered. Klarna and Clearpay can both be used at checkout.

If something goes wrong

Until an order is cut or dispatched, cancelling costs nothing. After that, buyers get 14 days from delivery to send goods back, paying the return carriage themselves. LVT and laminate cannot come back once sent out. Carpet cut to a customer's sizes may be refused, and if accepted it carries a 50% restocking fee. Check rolls as they arrive, refuse any that look damaged, and take photos. Report problems before anything is cut or laid. The store also suggests allowing 2 working days after delivery before the flooring is fitted.