Hughes
Hughes is a family-run electrical retailer from East Anglia, started by Frank Hughes in Lowestoft in 1921 and now based in Norwich. It sells kitchen and laundry appliances, TVs, audio and small appliances online and through its local stores. It suits shoppers who want installation, Click & Collect and a long-established regional business behind their purchase.
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Hughes offers
Older offers: still live, but they've been running a while.
No code needed
Hughes Rewards Plus
£19.99 annual subscription. T&Cs can be found on the Hughes Rewards Plus membership page.Terms & details
No code needed
Up to 15% off Multibuy
Buy 2 qualifying items to receive 10% off Buy 3 qualifying items to receive 15% offTerms & details
About Hughes
Kitchen and laundry
Fridge freezers include American-style models, and cookers come in electric, gas, dual fuel and range versions. Laundry buyers can pick from washing machines, tumble dryers and washer dryers, with heat pump dryers among them. Dishwashers are stocked too. Each appliance shows a clear energy rating, which makes running costs easier to compare.
TV, audio and smaller items
TVs and smart audio cover the living room. Vacuum cleaners, microwaves and other household helpers make up the small appliance range. Hughes also rents appliances if you'd rather not buy outright.
Delivery and returns at a glance
Small appliances ship free over £70, and large appliances and TVs ship free over £400. Otherwise standard delivery costs £5.99 to £19.99, depending on size. Returns are free within 14 days. Faulty goods can be exchanged or refunded within 30 days, and a 6-month repair or replacement guarantee follows.
Installation is offered on many products, and old electricals can be recycled. Hughes takes Visa, Mastercard, American Express, PayPal and Apple Pay, and sells gift cards. Students verify through Student Beans, and NHS and key workers through Beans ID, for discounts.
Sustainability at Hughes
Hughes offers recycling services for old electrical items and stocks energy-efficient appliances with clear energy ratings.
Hughes quick facts
| Free delivery | On orders over £70 |
|---|---|
| Delivery | Free delivery on small appliances over £70, large appliances/TVs over £400. Standard delivery £5.99-£19.99 depending on item size. Click & Collect available. |
| Returns | Free returns within 14 days. Faulty items within 30 days exchanged or refunded. 6-month repair/replacement guarantee. |
| Click & Collect | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Gift cards | Yes |
| Loyalty scheme | Hughes Rewards Pricing |
| Founded | 1921 |
| Headquarters | Norwich, Norfolk |
| Parent company | Hughes Electrical Ltd |
| Stores | 20+ stores in East Anglia |
Hughes contact
- Website
- hughes.co.uk
- Phone
- 0344 561 8020
- Hours
- Monday-Saturday 8am-8pm, Sunday 9am-6pm
Hughes FAQs
When is Hughes delivery free?
Small appliances qualify over £70, while large appliances and TVs qualify over £400. Below those amounts, standard delivery is £5.99 to £19.99 depending on the item's size.
What happens if my appliance is faulty?
Faulty items can be exchanged or refunded within 30 days. After that, a 6-month repair or replacement guarantee applies.
Can Hughes recycle my old appliance?
Yes. Hughes offers recycling services for old electrical items, so ask about it when you arrange delivery or installation of the replacement.
Does Hughes have shops?
Yes. Hughes has stores across East Anglia, and Click & Collect is available if you'd rather pick up an order than wait for delivery.
