Hairetic
Hairetic is a small British brand with one job: tackling dandruff on sensitive scalps. Based in Haslemere, Surrey, it sells three 250ml products from its own website: shampoo, conditioner and a 2-in-1 that does both. Founder Andrew Rayner worked in health and beauty for close to 20 years, with Head & Shoulders among the brands he worked on.
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About Hairetic
Three bottles, one problem
The line-up is short. The Anti-Dandruff Sensitive Shampoo does the main work, backed by a matching conditioner. The 2-in-1 suits anyone who wants a single bottle. Aloe vera goes into the formula, which Hairetic calls extra-mild. It has been tested by dermatologists on sensitive skin. Cruelty Free International and The Vegan Society have both approved the range.
Learn before you lather
The website has explainers on common anti-dandruff ingredients, including ketoconazole, selenium sulphide, salicylic acid and piroctone olamine. That is handy for anyone comparing labels, or wondering why one shampoo suits them better than another.
Delivery and returns
Only UK addresses are served. The brand points to rules on anti-dandruff claims as the reason it does not ship to Europe or beyond. Postage is free once an order passes £10; below that it costs £4. Evri or Royal Mail carry the parcels. Hairetic aims to send orders out within a working day, so leave 3 to 5 working days for arrival.
Want to send something back? Email [email protected] within 30 days of it arriving. Items should come back unused, in the packaging they arrived in. After approval, expect the refund on your original card or account within 10 business days. If something arrives damaged or wrong, tell Hairetic immediately.
Sustainability at Hairetic
Approved by The Vegan Society and Cruelty Free International, according to Hairetic.
Hairetic quick facts
| Free delivery | On orders over £10 |
|---|---|
| Delivery | UK only. Free on orders over £10; £4 below that. Royal Mail or Evri; dispatch within 1 working day, allow 3-5 working days. No delivery to Europe or the rest of the world at present. |
| Returns | Request a return within 30 days of receiving the item by emailing [email protected]. Items must be unused and in original packaging. Refunds to the original payment method within 10 business days of approval. Report damaged, defective or wrong items immediately. |
| Headquarters | Haslemere, Surrey |
Hairetic FAQs
Is Hairetic suitable for a sensitive scalp?
That is the whole focus. According to the brand, the Sensitive formula is extra-mild, contains aloe vera and has been tested by dermatologists on sensitive skin.
What size are Hairetic bottles?
All three products, the shampoo, the conditioner and the 2-in-1, are sold in 250ml bottles.
Which couriers does Hairetic use?
Evri or Royal Mail. Hairetic aims to dispatch within a working day, so leave 3 to 5 working days for delivery after ordering.
Why will Hairetic not ship to Europe?
The brand says regulations on anti-dandruff claims currently stop it sending parcels to Europe or anywhere else abroad. Only UK addresses are served.