Direct Fireplaces
Direct Fireplaces is a UK web shop for fires and fireplaces. It sells gas, electric and bioethanol models, surrounds and full fireplace packages. It belongs to Cottsbury Limited, an independent family business set up in 2017. Dimplex and Evonic feature among the brands, and showrooms in Cheadle and Bromsgrove let buyers see products in person before committing.
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About Direct Fireplaces
Choosing a fire
The range is organised by fuel. Gas fires, electric fires, bioethanol fires and wood-burning stoves each have their own section. Many models use living flame effects. Surrounds come in numerous materials and finishes, so a fire and its frame can be bought separately or together as a package. Fireside accessories finish the job.
Fitting and paying
Installation packages pair a fire with a certified engineer, which saves hunting for a fitter. A price match guarantee is in place. Payment can be spread through interest-free monthly plans or buy now, pay later options, including PayPal instalments. Visa and Mastercard cards are also accepted.
Delivery and returns at a glance
- Delivery is free to every UK mainland postcode, with no minimum spend.
- Most fires come by parcel courier; bulky items arrive by pallet and are left at the kerb.
- Northern Ireland, the Isle of Wight, the Isle of Man and the Channel Islands may carry a surcharge.
- Unused items in their original packaging can be refunded within 14 days of delivery.
- The buyer covers return postage, though a collection can be arranged.
Check that a delivery vehicle can reach the property before ordering a large surround. Shopperazzi shows the shop's current listings and delivery terms in one place.
Direct Fireplaces quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Free delivery to all UK mainland postcodes on all orders. Most fires ship via parcel courier; larger items via pallet delivery (kerbside only). Surcharges may apply to Northern Ireland, Isle of Wight, Isle of Man, and Channel Islands. |
| Returns | 14-day no-quibble refund policy from date of delivery. Items must be in original packaging and unused condition. Return shipping is at the customer's cost. Collection can be arranged. |
| Payment methods | Visa, Mastercard, PayPal |
| Founded | 2017 |
| Headquarters | Stanmore, England |
| Parent company | Cottsbury Limited |
| Stores | Online only |
Direct Fireplaces contact
- Website
- direct-fireplaces.com
- Phone
- 0161 488 4991
- Hours
- Mon-Fri 9am-5pm
Direct Fireplaces FAQs
Will a large fireplace be carried into my home?
No. Bulky items come by pallet and are left at the kerbside. Arrange help to move them, and make sure a vehicle can reach the address.
Does Direct Fireplaces deliver to Northern Ireland or the islands?
Yes, though surcharges may apply for Northern Ireland, the Isle of Wight, the Isle of Man and the Channel Islands. Mainland UK delivery is free.
Can I see the fires before buying?
Direct Fireplaces has showrooms in Cheadle and Bromsgrove, where products can be viewed in person and staff can give advice.
How long do I have to return a fire?
You have 14 days from delivery for unused items in original packaging. Return postage is the buyer's cost, but the shop can arrange a collection.
Can Direct Fireplaces arrange installation?
Yes. Its installation packages link the purchase with a certified engineer, so there is no need to find a fitter separately.